TONY D. CARBO
Nottingham,NH
Summary
Well trained, efficient, and collaborative Robotic Process Automation Consultant with the ability to partner with business teams to define and develop automation solutions that have the proper governance, standards, and controls. Skilled in Waterfall and Agile project methodologies to help support automation projects to efficiently manage customer deliverables. Solid ability to create cross-functional partnerships to drive effectiveness.
Overview
27
27
years of professional experience
Work History
Global Automation ProjectSupport & Governance Lead
Manulife/John Hancock Life Insurance Co.
03.2020 - Current
- Helped build two support teams that were responsible for handling automation build support for Tier 2 and Tier 3 incidents, as well as support new and active automation builds throughout the build lifecycle.
- Managed team of Project Support & Governance (BA) Analysts that supported multiple automation build projects.
- Managed team of Quality Assurance (QA) Analysts that assisted with end to end testing, regression testing, functional testing, etc. of our automation build projects.
- Improved system reliability through rigorous testing protocols and continuous monitoring of automation performance.
- Collaborated with cross-functional teams to ensure seamless integration of automation systems into existing workflows.
- Increased overall project success rate by establishing effective communication channels between stakeholders during all phases of projects.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Reduced errors in production environments by establishing strict quality control measures throughout the development process.
- Integrated EUCS Governance process into automation build lifecycle support.
- Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Cross-trained team members to maximize team agility and performance.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.
- Identified opportunities for cost savings through process improvement initiatives, leading to increased profitability for the company.
- Increased overall project success rate by establishing effective communication channels between stakeholders during all phases of projects.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Robotic Process Automation Consultant
Manulife/John Hancock Life Insurance Co.
12.2018 - 03.2020
- Effectively managed, tracked, and oversaw RPA projects.
- Supported RPA developers with automation infrastructure access or issues.
- Actively made recommendations for automation future sustainability based on lessons learned.
- Created digital bot worker application password reset management program, which resulted in 98% reduction in password expiration related automation incidents.
- Handled RPA software code migration tasks between various system environments.
- Captured and analyzed process data to identify code defects and/or automation issues during UAT and warranty.
- Facilitated required code reviews prior to production deployment.
- Managed and store all department process documentation.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Provided technical direction on RPA projects and initiatives to other engineers, designers and technicians.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
Robotic Process Automation Analyst
Manulife/John Hancock Life Insurance Co.
10.2017 - 12.2018
- Supported robotic process automations in Production environments.
- Troubleshooted RPA code issues and provided transparent feedback to business stakeholders.
- Helped build robust and efficient RPA Center of Expertise (COE) Support team.
- Closely monitor automations running on virtual bot machines (VDIs).
- Developed strong working partnership with business stakeholders to gain thorough understanding of business processes identified for automation.
- Partnered with various IT teams to ensure coordinated delivery of automations in alignment with system implementation protocols.
- Oversaw installation of software programs to meet RPA requirements.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Resolved malfunctions with virtual desktop systems and programs through troubleshooting.
- Delivered in-depth RPA support training, imparting knowledge of best practices for protecting business operational data and minimizing automation errors.
Annuity Control Consultant
Manulife/John Hancock Life Insurance Co.
10.2014 - 10.2017
- Provided daily business support to entire Annuity Operations Control business unit, which consisted of five departments (Control Tax, Control Reconciliation, Control Adjustment Team, Cash Control, and Control Reclaim).
- Prepared and completed multiple high volume and time sensitive Annuity Control projects.
- Implemented various business process improvements that decreased reserves liability and gain-loss.
- Scheduled and hosted meetings with various representatives and their teams regarding on-going clean-up projects and/or process improvements for entire Annuity Operations Control business unit.
- Performed monthly annuity federal tax balancing discrepancy reviews and analysis for annuity production systems.
- Identified and diagnosed tax balancing discrepancy trends and/or issues between production systems and company tax system.
- Documented and helped store various Control processes and update certain existing Annuity Operations Control documents.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Senior Control Analyst
Manulife/John Hancock Life Insurance Co.
09.2012 - 09.2014
- Provided daily business support to Annuity Control Adjustment Team and Annuity Control Tax Team.
- Trained on various company variable and fixed annuity products and developed in-depth knowledge of all company's production systems.
- Facilitated periodic annuity audit clean-up projects.
- Implemented various process improvements.
- Handled high volume and sensitive year-end annuity tax initiatives.
Education
High School Diploma -
Malden High School
Malden, MA06.1995
IN PROGRESS
Six Sigma: Certified Lean Six Sigma Yellow Belt
Online06.2024
COMPLETED
Six Sigma: Certified Lean Six Sigma White Belt
Online09.2023
Robotic Process Automation
Automation Anywhere Basic Developer Certification
Boston, MA01.2018
Project Management
Project Management Fundamentals - IIL
Boston, MA09.2013
AAPA Certified By The Life Office Management Association (LOMA) – Associate, Annuity Products And Administration Designation - Fixed And Variable Annuities
LOMA
Boston, MA02.2011
Skills
- Automation Support
- EUCS Governance
- Automation Anywhere
- Microsoft Power Platform
- Six Sigma Methodologies
- Project Management
- Business Analysis
- Process Improvement
- User Acceptance Testing
- Automated testing
- Code Migration
- Automation design
Accomplishments
Highly Effective and Exceptional ratings received during Annual Review process for the past 5 years.
GEM Award for Recognizing Excellence in Operations for the 4th Quarter of 2017.
GEM Award for Recognizing Excellence in Operations for the 1st Quarter of 2015.
Exceptional Performance Quality Service Award for the 1st Quarter of 2011.
Timeline
Global Automation ProjectSupport & Governance Lead
Manulife/John Hancock Life Insurance Co.
03.2020 - Current
Robotic Process Automation Consultant
Manulife/John Hancock Life Insurance Co.
12.2018 - 03.2020
Robotic Process Automation Analyst
Manulife/John Hancock Life Insurance Co.
10.2017 - 12.2018
Annuity Control Consultant
Manulife/John Hancock Life Insurance Co.
10.2014 - 10.2017
Senior Control Analyst
Manulife/John Hancock Life Insurance Co.
09.2012 - 09.2014
High School Diploma -
Malden High School
IN PROGRESS
Six Sigma: Certified Lean Six Sigma Yellow Belt
COMPLETED
Six Sigma: Certified Lean Six Sigma White Belt
Robotic Process Automation
Automation Anywhere Basic Developer Certification
Project Management
Project Management Fundamentals - IIL
AAPA Certified By The Life Office Management Association (LOMA) – Associate, Annuity Products And Administration Designation - Fixed And Variable Annuities
LOMA
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