Zoraida Osorio Marrero
Pflugerville,TX
Summary
Hospitality professional with experience delivering exceptional customer service in guest-focused and luxury service environments. Recognized for professionalism, reliability, and maintaining high standards of presentation and cleanliness. Passionate about creating welcoming experiences and contributing to the elevated service standards expected in luxury hotels, resorts, spas, and private clubs.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Hospitality Associate
Austin, TX
2025 - Current
- Delivered attentive and personalized service in a fast-paced hospitality setting.
- Created a welcoming atmosphere while ensuring guests received professional, friendly service.
- Maintained organized, clean, and well-presented guest areas throughout each shift.
- Worked collaboratively with team members to provide a seamless guest experience.
- Adapted quickly to changing priorities while maintaining professionalism under pressure.
Nail Technician
Lux Salon
Austin, TX
2021 - 2025
- Delivered personalized client services in a luxury environment focused on comfort and quality.
- Maintained exceptional sanitation, cleanliness, and presentation standards.
- Built strong client relationships through professionalism, consistency, and attention to detail.
- Helped create a relaxing, welcoming experience while supporting daily salon operations.
Skills
✔ Guest Relations & Hospitality
✔ Luxury Customer Service
✔ Professional Presentation
✔ Attention to Detail
✔ Organization & Cleanliness
✔ Service Excellence
✔ Team Collaboration
✔ Fast-Paced Environments
✔ Dependable & Punctual
Why I'm A Great Fit
✓ Passionate about providing exceptional guest experiences
✓ Naturally friendly, welcoming, and professional
✓ Maintain high standards of cleanliness and presentation
✓ Strong attention to detail with pride in quality work
✓ Reliable, punctual, and dependable every day
✓ Positive attitude with a team-first mindset
✓ Comfortable working in fast-paced luxury environments
✓ Learn quickly and adapt easily to new responsibilities
✓ Take pride in representing luxury brands with professionalism
✓ Dedicated to exceeding guest expectations through outstanding service
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Hospitality Associate
2025 - Current
Nail Technician
Lux Salon
2021 - 2025