Topeka Moore
Baker,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
1235 Westlakes Dr. Suite 160, PA
01.2021 - Current
- Consulted with customers to resolve issues.
- Answered incoming calls providing frontline customer support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving consumer complaints.
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent service and attention to customers through phone conversations.
- Answered calls per shift to assist with customer questions and concerns.
- Leveraged different software skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ04-2014
Some College (No Degree) - Office System Technology
Louisiana Technical College - Lafayette
Baton Rouge05-2007
High School Diploma -
Zachary High School
Zachary, LA05-1992
Skills
- Inbound and Outbound Calling
- Account Updating
- Documentation
- Typing 35-40 WPM
- Customer Service
- Multi-Task Management
- Microsoft Outlook
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
01.2021 - Current
Associate of Arts -
University of Phoenix
Some College (No Degree) - Office System Technology
Louisiana Technical College - Lafayette
High School Diploma -
Zachary High School