Tora Sailor
Tallahassee Orthopedic Clinic
Quincy,FL
1
Language
1
Certification
29
years of professional experience
Experienced medical assistant and patient financial services professional with strong skills in patient scheduling, insurance verification, clinical documentation, and HIPAA-compliant care. Known for clear communication, efficient patient flow, and dependable support for busy orthopedic teams.
Work History
Patient Financial Services Representative
4 Years 11 Months- Verified patient insurance eligibility and benefits for orthopedic surgical appointments
- Collected copayments and resolved patient billing questions with professionalism.
- Posted payments accurately to patient accounts and reconciled daily transactions.
- Interact with patients via phone to help with their questions and needs prior to surgery's
- keep a daily spreadsheet of the collected money
- Communicated authorization requirements to support timely service approvals.
- Documented account activity and maintained accurate financial records.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
Medical Assistant
23 Years 10 Months- Measured vital signs and documented chief complaints before provider evaluations.
- Prepared patient charts, verified insurance, and updated electronic medical records for orthopedic appointments.
- Assisted with exam room setup, sterilized instruments, and maintained clean clinical workspaces.
- Scheduled follow-up visits and coordinated patient flow to support efficient clinic operations.
- Supported physicians during procedures by organizing supplies and anticipating room needs.
- Communicated appointment instructions and pre-visit requirements to patients clearly and professionally.
- Collected medical histories and reviewed medications to support accurate clinical documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
High School Diploma
Skills
Direct patient care
Vital sign monitoring
Clinical documentation
Medical terminology
Electronic health records
Electronic medical records
HIPAA compliance
Insurance verification
Patient scheduling
Patient flow management
Medical supply inventory
Customer service
Confidentiality maintenance
Reliable team player
Certification
- CMA - Certified Medical Assistant
Languages
English
Full Professional
Timeline
Patient Financial Services Representative
Tallahassee Orthopedic Clinic
11.2021 - CurrentRead More
Medical Assistant
Tallahassee Orthopedic Clinic
12.1997 - 10.2021Read More
James A Shanks High School
High School Diploma
Read More