TORAH BROWN
Wilkes-Barre,PA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Journeys Shoes
Wilkes-Barre, Pennsylvania
02.2025 - 06.2025
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
Skechers
Tannersville, PA
10.2023 - 02.2024
- Deliver customer experience through product and visual marketing excellence as well as outstanding customer service.
- Assists with developing store employees, coaching and mentoring store teams on product knowledge, setting customer service expectations, and demonstrating visual presentation standards.
- Act as a product expert and serve as a brand ambassador for all things Skechers.
- Act as the expert on all store systems and processes like opening and closing of the POS.
- Be responsible for the opening and closing of the store as needed.
Front-End Coach
Wal-Mart
Mount Pocono, PA
06.2022 - 10.2023
- Schedule making
- Money handling/ banking reports
- Creating daily routines for team leads
- Understanding and following Wal-Mart policy
- Coaching associates to follow policy and procedures
- Delegating to all associates to promote a clean store
- Handling all customer complaints
- Creating a culture of learning and engagement
- Interact in daily management planning meetings
- Retain and attract new talent
Service and Engagement Team Lead
Target
Voorhees, NJ
09.2021 - 03.2022
- Lead service and loyalty metrics
- Money handling
- Kronos schedule making
- Opening and closing procedures
- Coaching team members (performance, attendance, etc)
- Retain company policies
- Create daily routines
Assistant Store Manager of Operations
Forever21
Cherry Hill, NJ
02.2021 - 08.2021
- Money handling
- Scheduling/payroll (Kronos)
- Conduct interviews
- New hire paperwork (ADP)
- New hire orientation and training
- Coach associates on performance and attendance
- Terminations (ADP)
- Assist with customer inquiries
- Register handling
- Daily LOD shifts
- Loss prevention audits
General Merchandise Team Lead/Service and Engagement Team Lead
Target
Philadelphia, PA
07.2019 - 01.2021
- Conduct interviews
- Coach team members in regards to attendance and performance issues
- Delegate daily routine and practices based on business needs
- Train new and current team members on best business practices
- Assist with the front end for back up and leadership calls
- Provide guest assistance
- Cash office maintenance (pulling tills/change)
- Handle guest service calls
- Remain familiar with all company policies and procedures
- Handle register mishaps
Weight Loss Counselor
Nutrisystem
Fort Washington, PA
01.2019 - 06.2019
- Answer phones in a timely and positive manner
- Assist customers with any issues they may have with their weight loss journey
- Provide assistance with customer orders
- Give guidance, words of encouragement and practice active listening
- Sell programs and additional material that will aid the program
- Notate the account properly with respect to what has taken place
Customer Service Associate
Optum
Horsham, PA
06.2018 - 12.2018
- Answer phone calls in a timely and professional manner
- Provide customers and health care providers assistance with any health insurance related questions
- Sell health insurance plans that best meet the customers needs along with AARP memberships
- Assist in all health insurance related questions, comments, and concerns
Hardlines Team Member
Target
Philadelphia, PA
08.2017 - 06.2018
- Assist guests throughout the store, providing customer service
- Maintaining a neat and stocked sales floor
- Provide assistance to the front end cashiers
- Train new and seasonal team members
- Back stocking and pulling merchandise from the stockroom
Residential Advisor
Office of Residence Life-Hansberry Hall
Lincoln University, PA
08.2015 - 01.2017
- Organized and ran 10 mediation sessions to settle disputes among roommates with eight (8) being successful in ending the disagreements
- Desk Duty for 3 and 6-hour shifts, registered an average of 30-60 dormitory visitors in a 6-hour shift
- Set-up eight (8) programs with an average attendance of 25 students per program on topics such as Diabetes and Adjusting to College Life
Cashier
ShopRite Supermarket
Mount Pocono, PA
06.2015 - 08.2016
- Averaged 70 customer-purchases with a total revenue amount of $1,000 per 7-hour shift
Education
Bachelors of Science - Criminal Justice-Legal Studies Track
Lincoln University of PA
Lincoln University, PAMasters of Business Administration - Human Resources Management
Lincoln University School of Adult Learning
Philadelphia, PASkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Kronos
- Employee training
- Visual merchandising
- Customer relationship management
- Team leadership
- Performance coaching
- Staff scheduling
- Conflict resolution
- Time management
- Inventory management
- Sales analysis
- Leading staff meetings
- Store operations
- Budget administration
- Bank and safe deposits
- Goals and performance
- Leadership development
Community Service
Student Volunteer, Office of Student Life and Development, Lincoln University, Lincoln University, PA, 09/15, 01/16, 32, 10+ community service activities
Hobbies and Interests
- Business Administration
- Human Resources
- Management
Awards
- Horace Mann Bond Honors Society (Minimum GPA of 3.0 for 2+ semesters & PA Resident)
- Inducted, Chi Alpha Epsilon Society (Member of ACT 101 Program, 3.0 GPA, & PA Resident)
- Inducted, Sigma Alpha Pi National Society of Leadership/Success (3.0 GPA, 5 Training workshops)
- Inducted, Sigma Beta Delta Honor Society (Minimum consecutive GPA of 3.5)
Languages
Spanish, Beginner-level Auditory Comprehension
Timeline
Store Manager
Journeys Shoes
02.2025 - 06.2025
Assistant Store Manager
Skechers
10.2023 - 02.2024
Front-End Coach
Wal-Mart
06.2022 - 10.2023
Service and Engagement Team Lead
Target
09.2021 - 03.2022
Assistant Store Manager of Operations
Forever21
02.2021 - 08.2021
General Merchandise Team Lead/Service and Engagement Team Lead
Target
07.2019 - 01.2021
Weight Loss Counselor
Nutrisystem
01.2019 - 06.2019
Customer Service Associate
Optum
06.2018 - 12.2018
Hardlines Team Member
Target
08.2017 - 06.2018
Residential Advisor
Office of Residence Life-Hansberry Hall
08.2015 - 01.2017
Cashier
ShopRite Supermarket
06.2015 - 08.2016
Bachelors of Science - Criminal Justice-Legal Studies Track
Lincoln University of PA
Masters of Business Administration - Human Resources Management
Lincoln University School of Adult Learning