Torayanna Jackson
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
4
4
years of professional experience
Work History
Data Enty/Account Administrative Representative
Data Bridge Consultants
03.2023 - Current
- Organized internal meetings and events, fostering a positive work environment among team members while promoting open communication channels within the department.
- Reduced errors in financial reporting by diligently reviewing account reconciliations and discrepancies before submission to management.
- Managed sensitive information discreetly, consistently adhering to strict confidentiality policies set forth by the company or its clients.
- Collaborated with accounts receivable department to expedite payment collection, improving cash flow for the company.
- Simplified complex accounting concepts when communicating with non-finance personnel, ensuring clear understanding across all organizational levels.
- Provided training support for new team members, facilitating their smooth integration into established workflows.
(Remote) Customer Service Representative
Anthem Blue Cross Blue Shield
01.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ05-2028
Skills
- Strong organization
- Document management
- Accounting
- Budget monitoring
- Call center experience
- Medical insurance Rep
- Email support
- Call documentation
- CRM software
- Billing
- Data Entry
- Microsoft Office
- Zendesk
Timeline
Data Enty/Account Administrative Representative
Data Bridge Consultants
03.2023 - Current
(Remote) Customer Service Representative
Anthem Blue Cross Blue Shield
01.2021 - 03.2023
Bachelor of Science -
University of Phoenix
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