Sandy Aguilar
Indianapolis,IN
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
2
2
years of professional experience
Work History
Data Entry/Account Administrative Representative
Conduent
11.2023 - Current
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
- Demonstrated exceptional typing speed to produce high volumes of work with precision and timeliness
Customer Services Representative
Agero Roadside
04.2023 - 07.2023
- Communicate with clients and insurance agents to deliver information on cases involving towed vehicles, cases updates while assuring a high level of client acquisition
- Interconnect with towing companies and inquire information regarding pick up time and job acceptance while adhering with corporate police and guidelines
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Assisted customers by providing confirmations, answering questions and offering general information
Education
High School Diploma -
Manual High School
Indianapolis, IN05-2003
Skills
- Efficient and Detail-Oriented
- Supervisory Experience
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- Order and Refund Processing
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office
- Invoice processing
- Document management
- Database maintenance
- Report preparation
- Strong organization
Timeline
Data Entry/Account Administrative Representative
Conduent
11.2023 - Current
Customer Services Representative
Agero Roadside
04.2023 - 07.2023
High School Diploma -
Manual High School
Similar Profiles
Janease NashJanease Nash
Eligiblity Specialist at ConduentEligiblity Specialist at Conduent
Mechell HillMechell Hill
Customer Service Representative at ConduentCustomer Service Representative at Conduent
LaToy BondurantLaToy Bondurant
Remote - Customer Service Representati at ConduentRemote - Customer Service Representati at Conduent
JaQuisha JenkinsJaQuisha Jenkins
Technical Support Agent at ConduentTechnical Support Agent at Conduent
Christina SchraderChristina Schrader
Office Manager at Celestine DeTrana, M.D.Office Manager at Celestine DeTrana, M.D.