Torchet Fulton-White
Desoto,TX
Summary
Bank fraud investigator and compliance professional with a background in suspicious activity reporting, case documentation, and regulatory review. Supports loss prevention by analyzing complex data, identifying fraud risks, and partnering with internal teams, customers, and outside agencies to resolve issues and improve workflow.
Overview
20
20
years of professional experience
Work History
Bank Fraud Investigator II
J.P. Morgan Chase Bank
Plano, TX
08.2021 - Current
- Accurately identifies and submits Suspicious Activity Reports (SARs) and management notifications in a timely manner with supervision.
- Investigates referrals of potential suspicious activity to determine if there is a potential fraud risk to the bank.
- Works to detect various fraud schemes (elder abuse, counterfeit checks, with characteristics of red flags
- Performs complex investigations with various research and investigative software programs and tools.
- Interacts with business units, customers and outside to communicate fraud situations and recommends action steps to be taken.
- Takes appropriate action steps to perfect the banks assets and minimize losses.
- Develops a liaison relation with various business units and outside investigative agencies.
- Monitors cases filed with law enforcement for disposition of cases.
- Thoroughly documents case comments with investigative steps performed with procedures and standards.
Consumer Fraud Investigator
Experian
Allen, TX
10.2020 - 06.2021
- Conducts investigations into instances of fraud, malfeasance, and account misuse, interacting with internal and external stakeholders across the enterprise.
- Develops and implements industry-leading techniques in fraud prevention, detection and investigation.
- Leads highest risk investigations to facilitate prompt, fair, and effective resolution relating to fraud, employment, code of conduct, conflict of interest, regulatory violations, account misuse, and other compliance matters.
- Prepares timely, detailed, thorough, and objective written investigative reports, detailing due diligence and investigative findings, and distribute to various internal stakeholders.
- Collaborates with key internal stakeholders to ensure adequate transparency and visibility.
- Creates, implements and manages KRIs and KPIs to determine the cost and impact of fraud, and identifies opportunities to proactively protect the company against suspicious and high-risk activity.
- Advises on corrective and preventative measures based on root cause analyses from investigations, pragmatic business enhancements and mitigation strategies.
- Maintains a sizable case load, and ensure consistency in compiling evidence, documenting facts and providing direction for the next course of action.
- Engages with external parties and industry groups to obtain and provide thought leadership and strategies to minimize regulatory, compliance, and internal fraud risk.
- Assists with the continued development, implementation, and optimization of investigative tools and systems.
- Apply proficient knowledge and understanding of company policies and procedures, and federal, state and local regulations pertaining to credit reporting and related business activities.
- Provides Senior Level Management with investigation updates, including timeline of events and gaps in the control environment.
- Identify opportunities across the department to continuously optimize existing processes to simplify and improve.
Consumer Compliance Advocate III
Kohls
Dallas, TX
01.2015 - 03.2020
- Reviewed complaints for compliance risks; provided guidance on remediation; escalated and facilitated with subject matter expertise as necessary.
- Analyzed data and reports to help identify inconsistencies in business models which affected consumer complaints.
- Effectively worked and communicated with clients in writing to ensure compliance processes and operations met required regulations with internal controls in place.
- Conducted written compliance risk assessment initiatives of various consumer laws while advising business unit of compliance risk(s) associated risks.
- Consulted with key leaders and daily responded to regulatory examination issues while correcting compliance deficiencies.
- Solid skills in analyzing technical data, identifying trends and issues, and formulating effective solutions.
- Supported business lines by responding to complaints in writing while providing expert advice while influencing changes to processes, procedures, and controls to mitigate compliance risk.
- Provided subject matter expertise and guidance on fair lending consumer compliance requirements.
- Assessed operational breakdowns for compliance risk and provide guidance on remediation/recovery plans.
- Identified trends in data and advise on identified emerging risks.
- Communicated compliance risk appetite and key performance metrics to business line and monitor business plans to ensure compliance risk remains within approved appetite.
- Performed risk-based design reviews of business line controls and providing guidance on identified risks.
- Helped business line determine appropriate training audience, delivery channel(s), and training frequency for compliance training.
- Created systems and procedures to stay compliant on federal regulated business guidelines.
- Managed workflow processes and procedures to drive operational.
- Maintained knowledge of a variety of laws to be able to apply the changes to each scenario for the complaint received.
- Ensured resolution through responding to letters about complaints from investigative results.
- Bank of America Fort Worth, TX Jan 2013 Nov 2014
- Quality Assurance Underwriting Specialist
- Reviewed commercial properties by analyzing and reporting significant market trends and initiated necessary actions to mitigate losses.
- Reviewed open/ closed loans for eligibility to Fannie Maes Selling guide, DU Guide, and/or negotiated variances.
- Performed risk analysis and make decisions regarding deficiencies identified during the review process.
- Identified transaction components that indicated potential fraud components.
- Accurately recorded data and review conclusions in QAS (Quality Assurance System).
- Communicated the results of file reviews both verbally and written to internal and external customers.
- Proficient in Fannie Mae & Freddie Mac guidelines and risk assessment tools used to decision mortgage loans.
- Provided superior analytical support, problem solving, and negotiation skills.
- Managed and audited mortgage loans to identify if programs, processes and documentation were in compliance with internal company requirements, investor requirements and/or government regulations.
- Exercised judgment in interpreting and applying guidelines and recommendations to solving problems dealing with issues that could cause violations of government compliance.
- Managed a queue of 40 to 50 loans weekly and audited 6 to 8 loans daily.
- Documented loan findings and provided accurate recommendations on whether or not any Office of the Controller of the Currency (OCC) violations was committed.
- Corrected the violations.
Business Compliance Analyst II
Newbold Advisors - Various Positions in The Financial Services Space
Fort Worth, TX
08.2011 - 11.2014
- Implemented Strong knowledge of regulatory requirements governing the mortgage, insurance and/or financial services industry, and operational risk concepts.
- Developed and implemented reviews, researched regulatory requirements, collected and reviewed documentation that complied with regulatory requirements and enterprise policies.
- Assisted with preparation of preliminary and final reports and able to summarize findings with the ability to adapt to a dynamic, rapidly changing business and technical environment with a strong analytical, communication and problem-solving skills.
- Assembled and index documents that were investor specific to guidelines.
- Analyzed appraisals, title, Good Faith Estimates (GFEs) and Housing and Urban Development Settlement Statements (HUD-1).
- Reviewed to identify any information required to investigate dispute information in relation to FCRA, SCRA, FDCPA, TILA and ECOA.
- Reviewed of all Modifications offered by Chase and Bank of America which included 4 different HAMP programs offered by FNMA, FHLMC, VA, FHA.
- Provided recommendations for compliance process improvements.
- Served as a resource (SME) Subject Matter Expert for less experienced team members.
Compliance Analyst & Auditor Contractor
J.P. Morgan Chase
Dallas, TX
04.2007 - 08.2011
- Audited projects mortgage loans to identify if programs process and documentation were in compliance with internal company requirements, investor requirements and/or government regulations and exercised judgment in interpreting and applying guidelines and recommendations to solving problems and dealing with issues that can cause a violation of government compliance.
- Kept record of complete files documenting audit procedures used.
- Made recommendations to improve policies and procedures accordingly to the standard of the organization.
- Audited a total up to 160 loans monthly with a 100% accuracy to allow a peer review and 3rd level review approval.
- Supervisory Relationship Manager & Subject Matter Expert Consultant
- Verified Home Affordable Modification Program (HAMP) packages by initiating missing information letters while using existing templates and form letters to order Broker Price Opinions (BPOs), Credit Bureau Reports and Escrow Analysis for each file.
- Analyzed the borrowers financial statements, tax returns, credit reports and the value of the collateral in order to recommend the most appropriate workout solution for the borrower or co-borrower.
- Reworked and reviewed files that were highly escalated to the Presidents Office via the Treasury, OCC and Advocacy Groups such as NACA due to delinquent matters not being adequately handled appropriately on the front end to the borrowers satisfaction.
- Packaged files for Quality control who processed the final approval or denial decision based on the calculated numbers generated.
- Monitored the Chase filing system for trial payment adherence during trial period before QC submits the loan to the closing team for conversion to permanent modification or plan break.
- Reviewed all mortgage applications and documentation for accuracy and completeness with a complete thorough analysis of the loan file to determine compliance with state, company, investor and FHA / Conventional guidelines.
- Evaluated potential collateral for residential mortgage loans to ensure an investment quality loan product is in place.
- Demonstrated accuracy of all calculations entered into the income calculator to ensure income ratio is sufficient with 31% or lower for HAMP qualification.
- Ensured a working knowledge of Fannie Mae / Freddie Mac and FHA/VA underwriting guidelines, as well as familiarity with private investor and private mortgage insurance guidelines.
- Senior Conventional Underwriter, SASE 3 Authority, Level III Auditor Consultant
- Examined residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards for several different types of lending (Conventional, Government backed, Home Equity, Etc.).
- Providing feed back to business partners as appropriate.
- Evaluating credit decisions for accuracy based upon established risk parameters and in accordance with policy, programs, and product guidelines.
Compliance Auditor
Department Of Justice
Fort Worth, TX
05.2009 - 06.2010
- Executed assigned audit activities while preparing detailed reports on specific audit findings.
- Reviewed work papers of other Internal Audit and Compliance team members and provide feedback.
- Responsible for the coordination of external audits by federal regulatory bodies, conduit banks and securitization parties which included gathering, reviewing and answering questions during the audits and posts audit follow ups.
- Examined and evaluate financial information while recommending controls to ensure data reliability.
- Conducted research on federal and multi state law and regulation matters.
- Monitored the Loan Origination System (LOS) with investigating the Home Mortgage Disclosure Act (HMDA) specific requirements pertaining to Real Estate Settlement Procedure Act (RESPA), Fair Credit Reporting Act (FCRA) and Equal Credit Opportunity Act (ECOA) to ensure that the bank was in compliance with government standards.
- Audited first-lien and home equity forgiveness programs to assist borrowers from running the risk of potential foreclosure.
- Prepared correspondence reports such as field inspections so that the bank will make an accurate recommendation for appropriate action on properties.
Education
Masters Degree - Business Administration
American Intercontinental University
Atlanta, GA05-2002
Bachelors Degree - Administration / Mass Communications
Lander University
Greenwood, SC05-1998
Skills
- Forensic/ Fraud Underwriting
- Financial Intelligence Unit
- Suspicious Activity Reporting
- Regulatory/Compliance
- Financial Investigations and Analysis
- Claims Filing and Processing
- Chargebacks
- Billing Dispute claims
- Fraud investigation
- Reg Z and Reg E claims
- Provisional Credit
- Billing dispute resolution
- Customer service/support
- Credit and Debit Fraud Investigation
- ATM Fraud Investigation
- Debt Investigation
- Default Underwriting
- Excellent Communication skills
- Excellent MS Office skills
- Creative thinking skills
- Problem solving skills
- Conflict Resolution
- Lexis Nexis, Pacer, Vendor-Scape, LPS, MSP/MSP 512, Agilesource, Relay (Loan Origination System), Desktop Underwriter, Equator, AS400
Timeline
Bank Fraud Investigator II
J.P. Morgan Chase Bank
08.2021 - Current
Consumer Fraud Investigator
Experian
10.2020 - 06.2021
Consumer Compliance Advocate III
Kohls
01.2015 - 03.2020
Business Compliance Analyst II
Newbold Advisors - Various Positions in The Financial Services Space
08.2011 - 11.2014
Compliance Auditor
Department Of Justice
05.2009 - 06.2010
Compliance Analyst & Auditor Contractor
J.P. Morgan Chase
04.2007 - 08.2011
Masters Degree - Business Administration
American Intercontinental University
Bachelors Degree - Administration / Mass Communications
Lander University