Torey Massey
Studio City,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Tocaya Modern Mexican
03.2025 - Current
- Directed assignment of duties to front of house team members to optimize workflow.
- Ensured exceptional dining experiences for customers through attentive service.
- Processed refunds efficiently to ensure customer satisfaction.
- Ensured precise packing of third-party deliveries to maintain operational efficiency.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
Bartender
Olive and Grill
03.2025 - 04.2026
- Oversaw bar setup and breakdown processes to ensure efficient service delivery during events. Managed logistics to optimize workflow and enhance guest experience.
- Assisted in inventory management to support operational efficiency.
- Thrived in high-pressure, fast-paced environments to deliver exceptional results.
- Oversaw beverage preparation for server tables, ensuring timely and accurate service.
Television production
Warner Bros. Entertainment
01.2006 - 12.2024
- Worked on over 15 television sitcoms as a rehearsal actor and dialogue coach
- Worked closely with cast members to perfect line memorization and improve delivery
- Collaborated with cast members to perform and refine key scenes during rehearsal periods
Bartender
Hyperion Public
01.2012 - 01.2014
- Provided excellent customer service, ensuring a positive experience for all patrons and promoting repeat business
- Built and maintained strong relationships with regular customers, offering personalized service and recommendations
- Was a team player and worked closely with coworkers to ensure a fantastic work experience
Server/Bartender
STK Steakhouse
05.2011 - 05.2013
- Provided upscale dining service in a high-energy, fast-paced environment, delivering exceptional guest experiences through knowledgeable menu guidance, prompt service, and attention to detail.
- Maintained composure under pressure while managing multiple tables and supporting team operations to ensure smooth service and customer satisfaction.
Education
Associate's degree -
Los Angeles Valley College
Valley Village, CA05.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Decision-making
- Money handling
Timeline
Assistant Manager
Tocaya Modern Mexican
03.2025 - Current
Bartender
Olive and Grill
03.2025 - 04.2026
Bartender
Hyperion Public
01.2012 - 01.2014
Server/Bartender
STK Steakhouse
05.2011 - 05.2013
Television production
Warner Bros. Entertainment
01.2006 - 12.2024
Associate's degree -
Los Angeles Valley College