Tori Anthony
Summary
A professional with a unique blend of experience in customer service industry and caregiving. Adept at building strong customer relationship, identifying clients needs and offering an effective solution to retain business. Skilled in effective communications, managing multiple priorities and delivering exceptional service across diverse settings. Committed to delivering top-tier service with focus and empathy, professionalism and client satisfaction. 6 Years of experience with remote work, dual monitors, and Microsoft offices.
Overview
9
9
years of professional experience
Work History
Account Manager
CarHop Auto Sales & Finance
12.2024 - 05.2025
- Engaged in active listening to determine customer needs needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Set and achieved company defined sales goals.
Customer Service Representative
Saleytics
10.2018 - 11.2024
- Met and exceeded required metrics including outbound dials, inbound calls, emails, and closed sales opportunities on a daily basis.
- 2nd top Sales associate on bonus structure.
- Demonstrated great attention to detail and strong problem-solving skills to resolve customer concerns.
- Proficient with Microsoft offices, Dual Monitors, Multiple systems, remote work.
- Learned in-depth knowledge about FedEx services and products to ensure customer's needs were met.
- Engaged in active listening to ensure customer's had a positive interaction and successful outcomes.
Personal Care Assistant
St. Paul Elder Services
11.2016 - 10.2018
- Managed medication administration with accuracy and adherence to regulations.
- Assisted with daily needs, transportation to meals/appts, showering needs.
- Provided emotional support and companionship to enhance my residents well-being.
- Built meaningful relationships to foster trust and comfort to families.
Education
High School Diploma -
Penn Foster High School
09.2021
Skills
Lead Generation
Record Keeping
Communication and Active Listening
Attention to detail
Time Management
Team Collaboration
Problem Solving
Relationship Building
Empathy and Patience
Account management
Customer service
Product knowledge
Timeline
Account Manager
CarHop Auto Sales & Finance
12.2024 - 05.2025
Customer Service Representative
Saleytics
10.2018 - 11.2024
Personal Care Assistant
St. Paul Elder Services
11.2016 - 10.2018
High School Diploma -
Penn Foster High School