Tori Archer
Killeen,TX
Summary
Dynamic leader with a proven track record at HEB Grocery Store, enhancing department performance through continuous improvement and strategic sales initiatives. Skilled in customer service and product ordering, I excel in optimizing workflows and driving brand engagement.
Developed skills in team leadership and customer service within fast-paced retail environment. Proven ability to manage inventory and vendor relationships efficiently. Seeking to transition into new field, bringing collaborative and detail-focused approach to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floral Department Manager
HEB Grocery Store
01.2025 - Current
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Expanded department offerings by introducing new products to provide customers of every background with something affordable.
- Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
- Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
- Supervised 3 employees in floral department.
- Decreased shrink by 6% through close monitoring of department.
Media Manager
Paradigm Church
09.2018 - 08.2019
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Guided rebranding process, ensuring cohesive and effective representation of brand across all media.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Education
High School Diploma -
CE Ellison High School
Killeen, TX06-2016
Skills
- Floral design expertise
- Delegation
- Product inventories
- Customer service
- Goal setting
- Scheduling
- Pricing strategy
- Product ordering
- Teamwork and collaboration
- Time management
Certification
- OSHA Certified
- School of Retail Management program
Timeline
Floral Department Manager
HEB Grocery Store
01.2025 - Current
Media Manager
Paradigm Church
09.2018 - 08.2019
High School Diploma -
CE Ellison High School
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