Tori Biser
Smithsburg,MD
Summary
Dedicated Assistant Manager with a strong background in customer service, team leadership, and inventory management. Proven ability to enhance customer satisfaction and optimize operations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Jimmy John's Gourmet Sandwiches
Hagerstown, MD
01.2024 - 03.2026
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained and mentored new team members on company standards and procedures.
- Implemented staff scheduling strategies to optimize labor costs and improve service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dishwasher
Seaton
Hagerstown, MD
10.2023 - 01.2024
- Operated dishwashing machinery to maintain cleanliness and efficiency during peak hours.
- Sorted and organized dishware, ensuring proper sanitation and adherence to health standards.
- Assisted kitchen staff by promptly cleaning and restocking utensils for meal preparation.
- Monitored dishwasher performance, reporting maintenance needs to ensure optimal operation.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Delivered meals to residents while providing exceptional customer service and addressing dietary needs.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
Team Member
Sheetz
Hagerstown, MD
11.2022 - 10.2023
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained cleanliness and organization of store and food preparation areas.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
Manager
Taco Bell
Hagerstown, MD
04.2022 - 09.2022
- Oversaw daily operations to enhance customer service and satisfaction
- Trained and mentored staff on food safety protocols and operational procedures
- Implemented inventory management processes to reduce waste and optimize stock levels
- Accomplished multiple tasks within established timeframes.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated point-of-sale systems accurately, ensuring efficient transactions and inventory management.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Data Entry Clerk
Merkle
Hagerstown, MD
05.2021 - 04.2022
- Processed large volumes of data with high accuracy using internal databases.
- Maintained data integrity by performing regular audits and corrections.
- Collaborated with team members to streamline data entry processes, enhancing efficiency.
- Trained new employees on data entry protocols and software tools.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Crew Member
McDonald's
Hagerstown, MD
06.2020 - 05.2021
- Delivered exceptional customer service through efficient order processing and accurate product preparation.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures, fostering a collaborative and knowledgeable work environment.
- Handled cash transactions accurately, ensuring accountability and minimizing discrepancies in daily sales reports.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Cashier
Martins Grocery Store
Smithsburg, MD
11.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through thorough reconciliation.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Prep Cook
The Ott House
Emmitsburg, MD
09.2019 - 10.2019
- Prepared and organized ingredients for daily menu items, ensuring freshness and quality.
- Operated kitchen equipment safely and efficiently to maintain operational flow.
- Assisted chefs in plating dishes, contributing to presentation and customer satisfaction.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
Crew Member
McDonald's
Hagerstown, MD
04.2018 - 08.2019
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on standard procedures and best practices.
- Contributed to team goals by consistently meeting service speed and quality benchmarks.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Workload management
- Schedule oversight
- Inventory management
- Customer service and satisfaction
Timeline
Assistant Manager
Jimmy John's Gourmet Sandwiches
01.2024 - 03.2026
Dishwasher
Seaton
10.2023 - 01.2024
Team Member
Sheetz
11.2022 - 10.2023
Manager
Taco Bell
04.2022 - 09.2022
Data Entry Clerk
Merkle
05.2021 - 04.2022
Crew Member
McDonald's
06.2020 - 05.2021
Cashier
Martins Grocery Store
11.2019 - 04.2020
Prep Cook
The Ott House
09.2019 - 10.2019
Crew Member
McDonald's
04.2018 - 08.2019
High School Diploma -
Smithsburg High School