Tori Cooper
Redford,MI
Summary
Dedicated and detail-oriented professional with experience in customer service, data entry and insurance. Seeking a position in a dynamic company where I can leverage my skills to provide exceptional service and contribute to the success of the team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Style Consultant
Nordstrom
Novi, MI
06.2022 - 08.2023
- Selecting clothing and shoes based off of the individual customer needs and budget
- Handling cash and card payments
- Assisting with digital sales and web orders
- Assisting with credit card applications
- conducting product inventory monthly
Remote Customer Service Rep
Progressive
05.2021 - 10.2022
- Greet and assist customers in a professional and courteous manner
- Address customer inquiries and resolve issues efficiently, achieving high customer satisfaction ratings
- Maintain accurate records of customer interactions and transactions
- Upsell additional services and products, increasing company revenue
- Managed confidential information with discretion and integrity
Insurance Agent
Bankers Life Insurance
Livonia, MI
11.2021 - 05.2022
- Effectively communicating with customers while documenting each call
- Assisted clients with understanding insurance policies and benefits
- Handled claims processing and documentation ensuring compliance with company policies
- Provided exceptional service to policy holders, addressing concerns and resolving issues
- Maintained organized records and reports for easy access and retrieval
Education
High School Diploma -
Dearborn High School
Dearborn, MI05-2013
Some College (No Degree) - Architectural And Building Technology
Henry Ford College
Dearborn, MISkills
- Client Relationship building
- Customer Service
- Data Entry
- MS Office Proficiency
- Time management
- Organization/ Filing
Certification
- Licensed Insurance Agent
- Licensed Esthetician
Timeline
Style Consultant
Nordstrom
06.2022 - 08.2023
Insurance Agent
Bankers Life Insurance
11.2021 - 05.2022
Remote Customer Service Rep
Progressive
05.2021 - 10.2022
High School Diploma -
Dearborn High School
Some College (No Degree) - Architectural And Building Technology
Henry Ford College
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