Tori Crabill
Jacksonville,FL
Summary
Dynamic manager with extensive experience at multiple facilities, skilled in staff training and attentive service. Proven ability to enhance customer loyalty and satisfaction through effective communication and cash handling expertise. Recognized for training bartenders and managing high-volume events, ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager/Bartender
Splitz of Orange Park
07.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Served high customer volumes during special events, nights, and weekends.
Manager
Skate Station Funworks
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Sonny’s BBQ
03.2018 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Arts -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
Certification
Bartending license
Timeline
Manager/Bartender
Splitz of Orange Park
07.2024 - Current
Server
Sonny’s BBQ
03.2018 - 06.2024
Manager
Skate Station Funworks
01.2018 - Current
Associate Of Arts -
Florida State College At Jacksonville
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