Tori Eckstein
Orem,Utah
Summary
Proven customer service expert from Dairy Queen Grill & Chill, adept in cash handling and fostering positive customer experiences. Demonstrated ability to mentor new staff and enhance satisfaction levels through efficient service and operational excellence. Skilled in maintaining high accuracy in transactions, showcasing reliability and a strong work ethic.
Overview
1
1
year of professional experience
Work History
Cashier
Dairy Queen Grill & Chill
05.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Orem High School
Orem, Utah05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Order taking
Languages
French
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Creative Writing
- Photography
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Backpacking and Hiking
- Historical Exploration
- Road Trips
- Learning new cooking techniques and expanding my culinary skills
- Cake Decorating
Timeline
Cashier
Dairy Queen Grill & Chill
05.2022 - 04.2023
High School Diploma -
Orem High School
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