Tori Elizondo
Antioch,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I boost customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. I am skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. I am prepared to use knowledge and experience to take on all business requirements.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Popeyes
Antioch, IL
11.2021 - Current
- Increased customer loyalty and retention.
- Managed staffing levels to provide optimal support for cash register operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Mentored new team members on sales software system operation.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Communicated with customers and team members to solve problems.
- Resolved escalated customer disputes with special actions such as discounts.
- Efficiently and effectively do inventory
- Set an effective and flexible schedule for employees
Assistant Teacher
Goddard School
Round Lake, IL
05.2021 - 11.2021
- Assessed student progress and provided feedback on educational development.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored classroom to verify safe and secure environment.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Encouraged use of technology to support student learning.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Implemented age-appropriate curricula to meet needs of young learners.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Established positive relationships with students and families.
- Assessed student performance to evaluate progress and development.
- Developed innovative activities to engage young children in learning process.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Engaged and entertained children through recreational and educational activities.
- Organized snack time and nap hours.
- Utilized creative teaching strategies to engage students in classroom.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged children to interact with each other and participate in group activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Taught children with creative approaches, methods, and techniques.
- Helped new preschool children get used to classes by giving one-on-one support.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents, and administrators to facilitate positive outcomes for students.
Cashier
Kentucky Fried Chicken
Antioch, IL
04.2020 - 07.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma - undefined
Antioch Community High School
Antioch, IL05.2021
Skills
- Employee Scheduling
- Product Restocking
- Providing Feedback
- Special Assignments
- POS Transactions
- Staff Assignments
- Team Contribution
- Hiring and Orientation
- Food Allergies
- Merchandise Stocking
- Workflow Coordination
- Guest Satisfaction
- Social Perception
- Cooperative Attitude
- Money Handling
- Advising and Coaching
Accomplishments
I participated in the Skills USA Championships in Atlanta in 2023 in a group of four for entrepreneurship within the College of Lake County. We took the first-place medal in our category.
Timeline
Assistant Manager
Popeyes
11.2021 - Current
Assistant Teacher
Goddard School
05.2021 - 11.2021
Cashier
Kentucky Fried Chicken
04.2020 - 07.2021
High School Diploma - undefined
Antioch Community High School