Tori Emmert
Havelock,NC
Summary
Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Friendly Cashier offering more than three years of retail experience. Friendly Cashier offering more than four years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Overview
10
10
years of professional experience
Work History
Cashier
T.J. Maxx
Morehead City, North Carolina
11.2020 - Current
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for return purchases and verified details, consistently meeting strict legal standards of underage sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped over forty guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Sales Leader/Key Holder
Pier 1 Imports
Owensboro, KY
09.2018 - 03.2020
- Operated POS system to total purchases and receive and process cash and credit payments.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Accepted and processed customer returns.
- Processed cash, credit, debit and check payments.
- Broke down boxes and disposed of trash.
- Completed store opening and closing procedures.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Assisted customers by locating, describing and explaining use and care of products.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to one employee.
Cashier/Sales Associate
Hallmark
Owensboro, KY
10.2017 - 09.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Kennel Staff
Towne Square Pet Resort
Owensboro, KY
05.2017 - 11.2017
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Cashier/Sales Associate
JCPenney
Owensboro, KY
10.2016 - 12.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Inspected merchandise for quality and arranged proper display location on floor.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Folded and arranged clothing merchandise in attractive displays to drive sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
Apollo High School
Owensboro, KY05.2017
Associate of Science -
Owensboro Community And Technical College
Owensboro, KY12.2019
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- Customer Service
- Management Experience
- Animal Care
- Kennel Experience
- Cash register
- Closing
- Credit card processing
- Stocking and Replenishing
- POS Systems
- Merchandise Restocking
- Cash Handling
- Adaptability
Timeline
Cashier
T.J. Maxx
11.2020 - Current
Sales Leader/Key Holder
Pier 1 Imports
09.2018 - 03.2020
Cashier/Sales Associate
Hallmark
10.2017 - 09.2018
Kennel Staff
Towne Square Pet Resort
05.2017 - 11.2017
Cashier/Sales Associate
JCPenney
10.2016 - 12.2016
High School Diploma -
Apollo High School
Associate of Science -
Owensboro Community And Technical College