Tori Farrell

In charge of managing and overseeing all aspects of business and customer service at a a family-owned farmstand. Managed any job or issue aside from the owner and communicated heavily with the finance department regarding the performance of the farmstand and how to increase overall business and profit. Job focused around catering to customers, overseeing the staff, solving problems on the fly, and ensuring the store stayed up to visual and functional standards.

Duties:

-Managing, packing, and distributing wholesale produce orders to companies and customers

-Taking and managing customer inquiries, orders, and complaints

-Responding to phone calls, voicemails, and emails regarding customer satisfaction or general issues relating to the business

-Counting and reporting item inventory

-Inputting new items, codes, and sales into the computer system

-Overseeing reports and sales history to determine what items to reorder, cancel ordering, or reduce pricing of

-Recruiting, interviewing, hiring, and training new staff

-Ensuring the stand remained fully stocked and clean at all times

-Overseeing opening and closing shifts

-Setting up and managing the weekly CSA (Community-Supported-Agriculture) program

-Sending mass messages to all employees via the scheduling app to ensure that they remained up to date on company policies, sales, and setting boundaries for behavior in the workplace

• Communicated heavily with guardians to understand lifestyles and guidelines with the children
• Took the children to do age-appropriate activities and participated to ensure safety
• Assisted children with homework assignments across all subjects
• Organized and cleaned home

• Operated cash register for cash, check, gift card, and credit card transactions
• Operated register for EBT transactions, helping customers manage and understand their SNAP (Supplemental Nutrition Assistance Program) and HIP (Healthy Incentives Program) balances
• Restocked and organized produce and merchandise to ensure the farmstand stayed fully stocked at all times
• Answered the phone to answer customer questions and fulfill orders
• Oversaw and helped the CSA (Community-Supported-Agriculture) program by helping carry boxes down and being designated to communicate with the employee working it to ensure it remained fully stocked for all customers
• Picked up extra shifts and stayed extra hours to meet company needs
• Issue returns and refunds
• Maintained a clean and healthy work environment by sweeping, dusting, wiping surfaces, and discarding expired items