Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tori Gibson

Manchester,GA

Summary

Adaptable hospitality and retail professional with experience leading front-end operations and serving guests in busy settings. Strong in communication, cash handling, and problem-solving. Known for supporting teammates, resolving complaints, and creating a welcoming experience.

Overview

1
1
Language
12
12
years of professional experience

Work History

Waitress

Blackbird Cafe
Woodbury, GA
10.2025 - 02.2026
  • Managed attentive table service, ensuring accurate orders and timely meal delivery.
  • Recommended menu items and beverage pairings to enhance guest satisfaction.
  • Coordinated with kitchen staff to resolve special requests and dietary modifications.
  • Maintained clean dining areas, resetting tables quickly between guest parties.
  • Trained new servers on service standards, menu knowledge, and guest communication.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Lead Sales Associate

Dollar General Store
Greenville, CA
08.2014 - 12.2024
  • Trained new associates on store policies, point-of-sale procedures, and customer service expectations.
  • Led front-end operations, supporting cashiers with register accuracy, service recovery, and transaction processing.
  • Managed stock replenishment, ensuring shelves, coolers, and endcaps stayed organized and sales-ready.
  • Processed freight, price changes, and planogram resets to maintain merchandising standards.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Trained, coached, and mentored new sales associates for maximum performance.

Education

Associate of Science - Healthcare Science in Technology

Ultimate Medical Academy
Clearwater, FL
05-2021

High School Diploma -

Manchester High School
Manchester, GA
05-2014

Skills

  • Food and beverage service
  • Multitasking ability
  • Table service
  • Payment processing
  • Point-of-sale operation
  • Greeting guests
  • Issue resolution
  • Handling complaints
  • Complaint resolution
  • Issue resolution
  • Team collaboration
  • Guest relations
  • Communication skills
  • Active listening
  • Beverage knowledge
  • Customer upselling

Languages

English
Full Professional

Timeline

Waitress

Blackbird Cafe
10.2025 - 02.2026

Lead Sales Associate

Dollar General Store
08.2014 - 12.2024

Associate of Science - Healthcare Science in Technology

Ultimate Medical Academy

High School Diploma -

Manchester High School