Torusha Keels
Port Richey,FL
Summary
Health Support Specialist with progressive experience supporting federal, state, and county public health programs. Skilled in client eligibility determination, case documentation, clinical support, community outreach, and administrative operations. Demonstrated ability to work independently and collaboratively in high-volume, compliance-driven environments while maintaining strict adherence to HIPAA and public health regulations. CPR/AED certified; Certified Nursing Assistant; Notary Public (FL).
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Support Specialist
Hillsborough County Department of Health
2024.06 - Current
- Conduct health screenings including height, weight, and hemoglobin testing for WIC certification and recertification.
- Enter, review, and maintain accurate client data in the FL-WISE system in compliance with federal and state regulations.
- Verify income, residency, and eligibility for WIC, Medicaid, and SNAP programs.
- Issue Electronic Benefit Transfer (EBT) cards and educate participants on benefit usage and program requirements.
- Assist with clinic operations including medical equipment calibration, inventory control, and preparation of patient records.
- Provide culturally competent customer service to diverse populations.
- Full-Time
Human Service Program Consultant
Pinellas County Health Department
2023.04 - 2024.06
- Delivered family-centered case management services focused on child development, family planning, and goal achievement.
- Conducted home visits and documented services, assessments, and outcomes in HMS.
- Applied counseling techniques such as active listening and motivational interviewing to support client engagement.
- Maintained compliance with program guidelines, documentation standards, and confidentiality requirements.
- Worked flexible schedules including evenings and weekends to meet program needs.
- Full-Time
Health Support Specialist
Florida Department of Health
2022.02 - 2023.04
- Collected and entered patient demographics, insurance information, and medical histories into electronic health systems.
- Recorded vital signs and assisted with medication administration under clinical supervision.
- Trained new staff on office procedures, documentation standards, and workflow processes.
- Supported physicians, nurses, and interdisciplinary healthcare teams while maintaining HIPAA compliance.
- Full-Time
Office Administrator
Nexxt Levvel Mirrors Inc.
2010.01 - 2022.11
- Managed administrative operations, customer service, billing, and recordkeeping.
- Resolved customer inquiries and complaints through phone, email, and in-person communication.
- Maintained accurate documentation and account records.
- Full-Time
Certified Nursing Assistant / Contact Tracer
Citrus County Health Department
2021.09 - 2022.02
- Conducted patient intake, data entry, and insurance verification.
- Supported COVID-19 contact tracing initiatives and public health education efforts.
- Maintained strict confidentiality and compliance with federal and state health regulations.
- Full-Time
Education
High School Diploma - Coursework
Bronson High School
FloridaVocational Certificate - CNA / HHA Coursework
Central Florida Community College
Skills
Public Health Support
Case Management
Client Eligibility Verification
WIC Programs
Community Outreach
Clinical Intake
Nutrition Education
Electronic Health Records (FL-WISE, HMS)
HIPAA Compliance
Administrative Support
Customer Service
Multidisciplinary Collaboration
Certification
- Certified Nursing Assistant (CNA159347)
- CPR / AED Certified
- Notary Public - State of Florida
Timeline
Health Support Specialist
Hillsborough County Department of Health
2024.06 - Current
Human Service Program Consultant
Pinellas County Health Department
2023.04 - 2024.06
Health Support Specialist
Florida Department of Health
2022.02 - 2023.04
Certified Nursing Assistant / Contact Tracer
Citrus County Health Department
2021.09 - 2022.02
Office Administrator
Nexxt Levvel Mirrors Inc.
2010.01 - 2022.11
High School Diploma - Coursework
Bronson High School
Vocational Certificate - CNA / HHA Coursework
Central Florida Community College