Tori Lee Lahn
Grove City
Summary
Highly skilled and experienced individual with a passion for helping others seeking to obtain an administrative position within the health care industry where I can use my administrative, clerical and management skills for mutual growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Center Dispatcher
Ohio Health Riverside & Dublin Methodist, Grant Medical Center & Doctors West Hospitals
02.2022 - Current
- Reacts accordingly by answering questions, giving direction, dispatching officers, and contacting necessary departments/personnel to include outside agencies for the objective of achieving the proper response for security services to support hospital staff.
- Operates security CCTV system in accordance with hospital procedures to appropriately monitor activity in any given area for on campus and off campus locations.
- Uses established priorities and good judgement to allocate resources.
- Chosen to present the Dispatch Team in the Advisory Council Meeting conducted by the VP of protective services.
- Designated to assist in the training of newly hired dispatchers.
- Chosen to speak on behalf of the Dispatch Team and assist with creating the standardization of work documents for the consolidation project.
- Created and established departmental policies aligning with Joint Commission regulations.
- Honored by the department for a lifesaving award for coordinating resources that saved an individual's life.
Communications Center Operator
Ohio Health Riverside Methodist Hospital
06.2018 - 02.2022
- Relay incoming and outgoing telephone calls, operate public address and paging systems, provide answering services for doctors by receiving and relaying messages.
- Respond to codes and alarms by notifying appropriate personnel, dictate messages and maintain related files and records.
- Mentoring coworkers and peers, finding areas to assist in the professional development of others.
- Develop and maintain positive business relationships across the organization.
- Designated shift lead when needed and designated new hire trainer.
Receptionist/Business Development Representative
Twins Buick GMC
07.2016 - 06.2018
- Answer phone calls, respond to inquiries for internet sales, contacting potential clients, managing appointments for sales staff and other administrative responsibilities.
- Additional experience available upon request.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OHAssociate of Applied Science - Business Management
Columbus State Community College
Columbus, OHSkills
- Microsoft office
- Social media expertise
- Detail oriented
- Outstanding typing skills
- Exceptional customer service
- Self-motivated
- Multi tasks with ease
Certification
- Foundations of Business and Advanced Foundations of Business Certifications. Columbus State Community College — 2018
- Certificate of Achievement: Emerging Leader Program. OhioHealth — 2023
Accomplishments
- Conducted into International Honor Society for ACBSP Accelerated Business Programs. Columbus, OH — 2018
- OhioHealth Life - Saving Award — 2023
Timeline
Communications Center Dispatcher
Ohio Health Riverside & Dublin Methodist, Grant Medical Center & Doctors West Hospitals
02.2022 - Current
Communications Center Operator
Ohio Health Riverside Methodist Hospital
06.2018 - 02.2022
Receptionist/Business Development Representative
Twins Buick GMC
07.2016 - 06.2018
Bachelor of Science - Healthcare Management
Franklin University
Associate of Applied Science - Business Management
Columbus State Community College