Tori Lahn

• Coordinate real-time security and operational responses across multiple hospital campuses by dispatching officers, communicating with internal departments, and engaging external agencies to ensure appropriate response and escalation.
• Acted as the lead supervisor during leadership absences, oversaw daily shift operations, directed staff, managed assignments, resolved escalated issues, made operational decisions, and maintained continuity of services across multiple hospital campuses.
• Ensured timely information flow among departments to enhance communication between protective services, clinical staff, and leadership, improving situational awareness.
• Prioritized and allocated resources based on urgency and operational impact.
• Represented dispatch team in Advisory Council meetings with executive leadership, influencing operational discussions and driving improvements.
• Assisted in onboarding and training new dispatchers to improve team development and maintain performance consistency.
• Contributed to creation and standardization of departmental policies and procedures, ensuring regulatory compliance and enhancing operational effectiveness.
• Monitor CCTV systems and assess on-site activity to support safety, risk mitigation, and incident awareness.
• Received a Life-Saving Award (2023) for coordinating critical resources during an emergency response.

• Established and standardized training documents for department.
• Managed high-volume inbound and outbound communications, including paging systems, emergency alerts, and physician messaging services.

• Coordinated emergency code responses, notifying personnel and ensuring prompt communication to facilitate timely action.

• Maintained accurate records and logs to ensure operational continuity and compliance with protocols.

• Designated Department lead in the absence of leadership, guiding and supporting team members to enhance performance and teamwork.

• Mentored new and existing staff, contributing to professional development and team effectiveness.

• Built strong working relationships across departments to support efficient communication and operations.

• Answered phone calls, responded to internet sales inquiries, contacted potential clients, and managed appointments for sales team, ensuring efficient communication and scheduling.
• Managed multi-line phone system, efficiently routing calls to appropriate staff members to enhance responsiveness.
• Welcomed visitors at front desk and assisted them with inquiries. and directed them to appropriate departments.
• Scheduled appointments and maintained calendar for office personnel.