Collene Wesner
Northwest Arkansas National Airport
Springdale,AR
20
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, inventory management and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Communications Center Dispatcher
3 Years 1 Month- Dispatch police, fire, security, IT and Maintenance for emergencies, accidents, alerts, inspections, passenger assistance, lost-and-found needs, unattended items in the airport, bag jams, jet bridge issues, computer, printer, monitor issues and disturbances.
- Managed radio communication for security, police, fire department, and maintenance, ensuring all interactions were accurately documented in call notes.
- Managed radio communication for security, police, fire department, and maintenance. That includes making sure everything is documented in the call notes.
- Supported airline employees with baggage location, unruly passengers, jet bridge issues, and passenger medical concerns by dispatching police, fire department, or maintenance.
- Used ACIC knowledge and rules at beginner and advanced certified levels.
- Monitored secure doors and over 100 security cameras throughout airport, dispatching police in response to issues or breaches.
- Coordinated responses for unruly passengers and jet bridge issues by alerting police, fire department, or maintenance.
- Achieved telecommunications 911 certification to enhance emergency communication capabilities.
- Completed FEMA training.
Practice Manager
7 Years 11 Months- Served as a Practice Manager across multiple clinic locations in the area and simultaneously managed two locations for 1.5 years.
- Before the current location opened, assisted at all four locations with inventory management accounts payable, and bank deposits. Also supported clinic remodel projects by helping with design and decor updates.
- Managed teams of 4-8 employees, driving monthly goal achievement while maintaining high standards of customer service.
- Provided support at the front desk and assisted technician's as needed while overseeing daily management responsibilities.
- answered a multi-line phone system, ensured patient records were accurately matched and attached, checked clients in and out, processed payments, and discussed available payment options.
- Managed daily, weekly, monthly and year-end inventory for multiple locations, ensuring all clinics had the supplies they needed. Ordered inventory through the company portal and reconciled invoices upon receipt to ensure timely payment. Coordinated product transfers between locations to expedited orders when items were out of stock.
- Assisted with hiring and training new staff members and completed all related hiring and termination paperwork.
- Maintained a clean and welcoming lobby for clients and patients. Assisted in all of the clinic including kennel operations, and helped resolve client concerns and issues.
- Communication with staff, Doctor, District manager, regional manager and corporate office.
Receptionist
2 Years 5 Months- Answered multi-line phone, scheduled appointments, took notes for the doctors, answered questions on pricing, scheduling, services offered, medications.
- Helped hold pets while they had services done.
- Made sure the lobby was clean and presentable for clients and patients.
- Assisted in resolving issues with clients.
- Helped out in every area of the clinic including kennels.
Office Manager
6 Years 8 Months- Supported small staff in meeting monthly goals while providing strong customer service.
- Processed payroll tasks accurately.
- Filled in at clinic reception and assisted with daily management duties as needed.
- Answered multiline phone system, matched prior records to correct patient files, checked clients in and out, processed payments, and discussed payment options.
- Managed cash drawer and completed end-of-day deposits.
- Scheduled patient appointments and organized doctor schedule to maximize daily patient flow.
- Helped hire and train new staff members and completed paperwork for hiring and termination.
- Communicated with staff, doctor, district manager, regional manager, and corporate office.
- Submitted monthly bills and invoices to accounts payable so accounts could be paid on time.
- Managed daily, weekly, monthly, and yearly inventory, tracked product counts, monitored expiration dates and stock levels, ordered needed supplies within budget, and completed year-end medication counts.
Education
High School Diploma
Skills
Practice Management
Accounts Receivable
Office Management
EMR Systems
Customer service
Typing
Front desk
Telecommunication
Office experience
Phone etiquette
Filing
Supervising experience
Timeline
Communications Center Dispatcher
Northwest Arkansas National Airport
2023.09 - CurrentRead More
Practice Manager
Cave Springs Veterinary Services
2015.10 - 2023.09Read More
Receptionist
Carolinas Veterinary Care Clinic
2013.04 - 2015.09Read More
Office Manager
Banfield Pet Hospital
2006.08 - 2013.04Read More
West High School
High School Diploma
Read More