Hi, I’m
Tori Pohl
Indianapolis,IN
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Overview
3
years of professional experience
Work History
Cunningham Restaurant Group's, LiveryIndianapolis, Indiana
Server
09.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
Applebee'sVincennes, IN
05.2021 - 08.2021
Job overview
- Fostered fun atmosphere and family-style work environment
- Furthered and advanced my skills in serving and FOH customer service
- Single handedly managed a section of 8 tables during lunch.
Nature By DesignVincennes, IN
Garden Center Associate
03.2021 - 05.2021
Job overview
- Responsible for the register and the transactions, even having to calculate sales tax.
- Tend to the product, Including watering, repotting, general care.
- Consult with customers about design ideas, help them to find the plants that will suit them both aesthetically and within their own capacity to care for.
- Carry heavy plants using a dolly at times, lugged a hose long distances.
- Experienced working long hours in the hot or cold.
Holiday Inn Express HotelVincennes , IN
Front Desk Receptionist
02.2018 - 09.2019
Job overview
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
Black Rose TattoosVincennes, IN
Piercing Apprentice
08.2018 - 02.2019
Job overview
- Practiced proper hygiene and sanitation in a medical fashion.
- Read and understood OSHA regulations.
- Completed daily chores and maintained an aesthetically clean and sanitized shop.
- Gained and currently hold CPR certification
- Worked diligently for 6 months, 5 days a week for a minimum of 5 hours a day, without pay.
- Checked in clients and helped them properly fill out legal paperwork before their piercing.
Education
Ivy Tech Community College of IndianaBloomington, IN
Certificate from Massage Therapy
12.2023
Skills
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Can work well in a fast paced high volume situation
- Kind and friendly, good at team work
- Fast learner
Timeline
Server
Cunningham Restaurant Group's, Livery
09.2021 - Current
Applebee's
05.2021 - 08.2021
Garden Center Associate
Nature By Design
03.2021 - 05.2021
Piercing Apprentice
Black Rose Tattoos
08.2018 - 02.2019
Front Desk Receptionist
Holiday Inn Express Hotel
02.2018 - 09.2019
Ivy Tech Community College of Indiana
Certificate from Massage Therapy
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