Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Tori Randel-Ladue

Gilbert,AZ

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Overview

2
2
years of professional experience

Work History

Waitress

North Italia Restaurant
02.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Mortgage Loan Officer

JCM Lending
09.2022 - Current
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises
  • Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation
  • Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts
  • Delivered high levels of customer service to facilitate smooth processes
  • Submitted loan applications to underwriter for verification and recommendations.

Loan Officer Assistant

Caliber Home Loans
09.2021 - 08.2022
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software
  • Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones
  • Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions
  • Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements
  • Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.

Education

20 Hour Loan Originator Pre Licensing -

CE Forward, Nat'l Assoc of Mortgage Fiduciaries
Bellevue, WA

Completed 6 months of in office, hands-on training at Washington First Mortgage. -

Washington First Mortgage
Kirkland, WA

High School Diploma -

Bothell High School
Bothell, WA
06.2015

Skills

  • Relationship building
  • Exceptional customer service
  • Product and service sales
  • Problem-solving skills
  • Multitasking and Prioritization
  • Detail-Oriented
  • Reliable and Responsible
  • Verbal/written communication
  • Friendly, positive attitude
  • Troubleshooting
  • Coachable
  • Good work ethic
  • Team player mentality
  • POS system operation

Training

  • SAFE MLO NATIONAL COMPONENT, 90%, 2021
  • Xinnix Training Program, 2020, https://www.xinnix.com/
  • UWM United Whole Sale Training Seminar, 2020, https://www.uwm.com/grow-your-business/more-marketing-tools/success-track

Timeline

Waitress

North Italia Restaurant
02.2023 - Current

Mortgage Loan Officer

JCM Lending
09.2022 - Current

Loan Officer Assistant

Caliber Home Loans
09.2021 - 08.2022

20 Hour Loan Originator Pre Licensing -

CE Forward, Nat'l Assoc of Mortgage Fiduciaries

Completed 6 months of in office, hands-on training at Washington First Mortgage. -

Washington First Mortgage

High School Diploma -

Bothell High School

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Tori Randel-Ladue