Overview
Work History
Education
Skills
Timeline
Generic

Tori Roberts Young

Mahomet,IL

Overview

8
8
years of professional experience

Work History

Assistant Studio Manager

Orangetheory Fitness
02.2020 - Current
  • Training sales associates to sell recurring memberships and products to grow member base
  • Overseeing membership contracts including signing, suspending, and canceling memberships
  • Overseeing all member relations including communication, lead generation, retention strategies and handling customer service concerns
  • Recruiting, hiring, training, and development for front-of-house sales staff
  • Community outreach including local guerilla-style marketing initiatives, pop-up workouts, cross-promotional business partnerships, hosting in-studio events for corporations, university sports teams and other groups
  • Oversaw facility maintenance tasks including cleaning routines, equipment upkeep, safety inspections for overall operational excellence.
  • Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.

Bank Teller

First State Bank Of Forrest
02.2021 - 11.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Teacher

Little Hearts And Hands
07.2020 - 05.2021
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Sales Associate

H&M Hennes & Mauritz
08.2019 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Veterinary Assistant

Creature Comforts Animal Hospital
10.2017 - 08.2019
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Sales Associate

Rue 21
10.2016 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Mahomet-Seymour
Mahomet, IL
2018

Skills

    Team Leadership & Coaching

    Communication

    Customer Service & Sales

    Conflict Resolution

    Onboarding & Training

    Scheduling & Staffing

    Operations Management

    Event Planning

Timeline

Bank Teller

First State Bank Of Forrest
02.2021 - 11.2021

Assistant Teacher

Little Hearts And Hands
07.2020 - 05.2021

Assistant Studio Manager

Orangetheory Fitness
02.2020 - Current

Sales Associate

H&M Hennes & Mauritz
08.2019 - 02.2020

Veterinary Assistant

Creature Comforts Animal Hospital
10.2017 - 08.2019

Sales Associate

Rue 21
10.2016 - 11.2017

High School Diploma -

Mahomet-Seymour

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Tori Roberts Young