Tori Robinson
Smryna,GA
Summary
Experienced dental professional with 5 years in dental office environments. Skilled in administrative and clinical support, including insurance verification and HIPAA compliance. Proficient with Denticon, iDentalsoft, Eagle Soft, Dentrix, Dentrix Ascend, and Open Dental software. Committed to enhancing patient care and satisfaction. Aspires to become a dental hygienist to further
contribute to patient oral health and wellness.
Overview
6
6
years of professional experience
Work History
Pediactric Office Manager
William J. Jamieson DMD
Dunwoody, GA
05.2025 - Current
- Oversaw collection of insurance payments and management of electronic funds transfers. Led efforts to finalize daily and monthly audits of patient accounts to ensure accuracy.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
Assistant Office Manager
Ideal Dental Chastain Park
Atlanta, GA
08.2023 - 05.2025
- Oversaw daily operations, ensuring efficient administrative functions, maintaining high patient satisfaction, and managing a team of dental professionals to deliver exceptional oral healthcare services.
- Maintained filing system for records, correspondence and other documents.
- Created monthly reports on office expenses and budgets.
- Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Prepared invoices, letters, memos, and other documents as required by management.
Lead Front Office Coordinator
Ideal Dental Buckhead
Atlanta, GA
07.2022 - 08.2023
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Cross-trained with sterilizing instruments and assisted with breaking down and setting up operatories, ensuring a smooth workflow and maintaining a clean and organized clinical environment.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
Dental Treatment Coordinator
Smile Makers Comprehensive Dentistry
Montgomery, AL
05.2021 - 07.2022
- Collaborated closely with three dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
Dental Receptionist
Smile Makers Comprehensive Dentistry
Montgomery,AL, AL
02.2020 - 04.2021
- Performed clerical functions for patient billing, including verification of insurance and collection for
treatment. Cross Trained for reception to support and assist if needed; which includes, but not limited to
check-in process, co-pay collection, chart verification and incoming calls. - Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Skills
- Managing payment and insurance transactions
- Insurance Verification
- Data Entry
- Office Opening and Closing
- Case Presentation
- Excellent multitasking capability
- Workflow optimization
- Staff development
- Sales strategies
Timeline
Pediactric Office Manager
William J. Jamieson DMD
05.2025 - Current
Assistant Office Manager
Ideal Dental Chastain Park
08.2023 - 05.2025
Lead Front Office Coordinator
Ideal Dental Buckhead
07.2022 - 08.2023
Dental Treatment Coordinator
Smile Makers Comprehensive Dentistry
05.2021 - 07.2022
Dental Receptionist
Smile Makers Comprehensive Dentistry
02.2020 - 04.2021