Tori Scroggins
Yucaipa,CA
Summary
Motivated and customer-focused retail leader with proven experience driving sales, managing store operations, and delivering exceptional service in a fast-paced, brand-driven environment. Skilled in opening and closing procedures, cash handling, team supervision, and merchandising. Adept at training and motivating staff to exceed performance goals while maintaining strong brand representation and operational excellence. Recognized for strong communication, problem-solving, and leadership skills that foster positive customer experiences and high-performing teams.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Rip Curl
Cabazon, CA
04.2021 - 09.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of Science - Respiratory Therapy
Concorde Career College
San Bernardino, CAHigh school diploma or GED - undefined
Yucaipa High School
Yucaipa, CA06.2021
Skills
- Store leadership and team mentoring
- Sales performance strategy and execution
- Customer relations aligned with surf culture
- Merchandising and operational logistics
- Time, task, and budget management
- Effective communication across teams and environments
Timeline
Lead Sales Associate
Rip Curl
04.2021 - 09.2024
High school diploma or GED - undefined
Yucaipa High School
Associate of Science - Respiratory Therapy
Concorde Career College