Tori Strain
Boston,MA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bottega Restaurant and through many other settings. I can show the ability to enhance guest experiences through effective communication and upselling strategies, contributing to sales and guest comfort. Adept in cash handling and food safety practices, ensuring a welcoming atmosphere and high standards during peak dining hours.
I was awarded the All-Star award twice within my time at Nordstrom, it's a quarterly recognition from the company!
Overview
9
9
years of professional experience
Work History
Server
Bottega Restaurant
03.2024 - 11.2025
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Efficiently processed orders and managed transactions using POS systems.
- Assisted in maintaining cleanliness and organization of dining area during service hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Contributed to team efforts in upselling menu items, boosting overall sales performance.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
Server
Fox & the Knife
07.2022 - 11.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated efficient communication between kitchen staff and front-of-house team.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Implemented strategies to streamline table turnover while maintaining service quality.
- Developed extensive knowledge of wine pairings, enhancing dining experiences for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shoe Department Lead
Nordstrom
04.2019 - 09.2022
- Oversaw daily operations of shoe department, ensuring high standards of customer service and product presentation.
- Trained and mentored team members on sales techniques and product knowledge to enhance performance.
- Implemented inventory management strategies to optimize stock levels and reduce discrepancies.
- Developed promotional displays to increase product visibility and drive sales during peak seasons.
- Resolved customer inquiries and complaints effectively, maintaining a positive shopping experience.
Sales Representative
Nordstrom Rack
08.2016 - 02.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring products were stocked and presented attractively.
- Processed transactions accurately using point-of-sale systems to improve checkout efficiency.
- Collaborated with team members to achieve sales goals and create a positive store environment.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
High School Diploma -
Mount View
Thorndike, ME05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
- Point of sale operation
- Allergy awareness
- Task prioritization
- Food sales and promotion
- Wine service
- Dietary restrictions knowledge
- Team player
Timeline
Server
Bottega Restaurant
03.2024 - 11.2025
Server
Fox & the Knife
07.2022 - 11.2024
Shoe Department Lead
Nordstrom
04.2019 - 09.2022
Sales Representative
Nordstrom Rack
08.2016 - 02.2019
High School Diploma -
Mount View