TORI TOMIKO MORALES
Ogden,UT
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Parts Authority
Ogden, UT
07.2022 - Current
- Led team in daily operations, ensuring adherence to company policies and objectives.
- Coordinated between departments to enhance communication and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Housekeeper
Elevated Cleaning Services
Roy, UT
02.2018 - 07.2022
- Supervised cleaning teams to ensure adherence to quality standards and efficient workflow
- Developed and implemented cleaning protocols to enhance sanitation and safety measures
- Trained new staff on best practices for equipment use and cleaning techniques
- Coordinated inventory management of cleaning supplies and equipment maintenance
- Resolved client concerns promptly, ensuring high levels of customer satisfaction
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Production Laborer
Pict Sweet
Ogden, UT
09.2014 - Current
- Being able to follow directions, rules, regulations. Having good time management so you come to work on time, know when you have breaks and lunch. Being able to lift and moving around quickly when needed but also safely. Being aware of your work environment preparing for being very cold and wet but at times being slightly warmer. Being observant of the people and forklifts that are in the small working area so that their are no accidents. Being self motivated so when your line is down helping out the other lines in the area. Having simple cleaning skills so that the area you are working is organized, clean and you have room to work safely. Communication with co workers so that when their is an issue or information everyone knows what is going on and we send out the best product. Being able to understand all people with different backgrounds with include language and hearing abilities so everyone is working as a team.
- Being able to learn about new machinery and having problem solving skills so that when you are having machine issues you can work them out when needed. Being able to multitask different ends of your machine so that you can get right to the alarm issue and get things going quickly and safely. Being self motivated so when you leave the Douglas so that it is clean, organized and machine is running to its top ability. Making sure to communicate with Line Lead and machine operator with situations you face on the machine.
Substitute Teacher, Pre-school Aide, Special ED Aide, Playground Aide
Weber County School District
Roy, UT
08.2001 - Current
- Being able to take on a job at a moments notice. Being able to read all types of hand writing and following objectives. Being able to make up games, stories, and group work when there is extra time that needs to be filled. Keeping order in the class room and outside. Having the patients, understanding, empathy, and structure for all types of children of different ages and abilities. Being organized, good time management for daily objectives and the time lines that need to be followed.
Customer Service Rep/ Mentor
Teleperformance for GOOGLE
Ogden, UT
11.2012 - 06.2013
- Having the ability to understand the hardware of the Nexus phones and tablets. Being able to simplify instructions for customers to understand, being able to read into the customer so you can make the call great and successful. Being good at trouble shooting problems that are new to you. Having empathy for customers when they are frustrated with their situation. Working under pressure and stress when calls are back to back.
- Being able to trouble shoot issues with the Google Playstore with apps, movies and music. Being able to work under pressure with empathy for the customers you deal with. Being able to simplify instructions for any type of customer to understand. Mentoring new employees that came to work for the GOOGLE project. Helping them to understand what it is they will be doing, teaching them how to send out proper email's to customers. Helping them to deal with all types of people and situations they come across. Making sure they are giving the best and most accurate information to customers. Making sure they can be better problem solvers so customers are happy with the help they received.
Line Lead/Sterilizer Operator
Fresenius Medical Care
Ogden, UT
08.2005 - 10.2012
- Being able to follow directions, rules, and regulations. Having good time management, quick learner, self motivator, organization skills, people skills, taking on new challenges and goals. Being able to motivate your workers so they will want to accomplish the daily goals as a team. Being a helping hand where ever it is needed on your line. Having a good eye for things that are out of the ordinary, quickly catching mistakes to save the company money. Being able to work anytime or day when called on. Having good stress management skills, math skills, having good writing skills so numbers aren't miss read. Making sure that everything runs safely and smoothly.
Receptionist/collections/ accounts receivable
Trace Minerals Research
West Haven, UT
08.2002 - 01.2003
- Having great people skills dealing with other office staff, vendors, and customer's. Being able to multitask many things through out the day. Self motivation to find work when there isn't a list of objectives for you. Taking calls on products for the company to assist customer calls and complaints. Calling customers with past due accounts and being able to show empathy but also to collect the funds that are due. Being able to learn new computer software for inputting information.
Production worker, line TPM, Tester, Backup line lead
Morton/Autoliv
Ogden, UT
08.1996 - 07.2000
- Being able to follow direction, rules, regulations. Multitasking multiple duties on the line and helping co workers so the line will run smoothly. Being a team player and doing what is needed to reach daily goals. Having the motivation to learn new processes on the line so that when needed you can help out. Being organized, having time management skills, being very observant, team player.
Assistant Manager/Waitress
ABC Mandarin
Roy, UT
08.1992 - 07.1996
- Having great people skills with co workers, customers, and vendors. Being self motivated and a multitasker. Having simple math skills to take money and figure out check amount and taxes if you didn't have a calculator. Being highly organized so when you close out the register for lunch and dinner you can account for every dollar. Being able to take on responsibilities when needed, doing all you can to make this run organized and smooth.
Education
Bachelors - Early Elementary Education, Elementary ED (Preschool-6th grade)
University of Phoenix
Salt Lake City, UT03-2012
None - undefined
Weber State University
Ogden, UTBachelors - Early Elementary Education, Elementary ED (Preschool-6th grade)
University of Phoenix
Salt Lake City, UT03-2012
Diploma - undefined
Roy High School
Roy, UT06-1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Team building
- Customer rapport
- Policy enforcement
- Google drive
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Compliance
- Reporting and documenting
- Customer service and satisfaction
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Work Planning and Prioritization
- Customer relationship management
- Staff training
- Professional and courteous
Affiliations
I was a member of the JACL, PTA for Roy Elementary, Roy High, Sandridge Jr. High.
Highlights of Qualifications
All of my life I have pushed myself to study hard and have high grades, in work I push myself everyday to be better then day before. Through out the years I have found that I have taken on leadership rolls because of my work ethic and mind set. In Jr. High I was invited to attend leadership camps for students that excelled in different school subjects. I was on the Honor Roll and High Honor Roll through out Jr. High and High School. I was a member of the National Jr. Honor Society and The National Honor Society. In high school I was on the debate team, spanish club, Vice President of the FBLA, I also graduated as a Junior. Through out my job history I have been a bus girl, waitress, assistant manager, back-up line lead, receptionist, customer service rep, accounts receivable, collections, production worker, machine operator, line lead, mentor. Even when I maybe unsure of my abilities I take time and think things out, which always comes me to taking on the new challenge in my career. I have taken on leadership rolls throughout my life. I'm now ready to step up and take on the new challenges you have for me.
Honors/Awards
Who's Who of America, Honor Roll, High Honor Roll
Timeline
Assistant Manager
Parts Authority
07.2022 - Current
Housekeeper
Elevated Cleaning Services
02.2018 - 07.2022
Production Laborer
Pict Sweet
09.2014 - Current
Customer Service Rep/ Mentor
Teleperformance for GOOGLE
11.2012 - 06.2013
Line Lead/Sterilizer Operator
Fresenius Medical Care
08.2005 - 10.2012
Receptionist/collections/ accounts receivable
Trace Minerals Research
08.2002 - 01.2003
Substitute Teacher, Pre-school Aide, Special ED Aide, Playground Aide
Weber County School District
08.2001 - Current
Production worker, line TPM, Tester, Backup line lead
Morton/Autoliv
08.1996 - 07.2000
Assistant Manager/Waitress
ABC Mandarin
08.1992 - 07.1996
None - undefined
Weber State University
Diploma - undefined
Roy High School
Bachelors - Early Elementary Education, Elementary ED (Preschool-6th grade)
University of Phoenix
Bachelors - Early Elementary Education, Elementary ED (Preschool-6th grade)
University of Phoenix