Tori Ybarra
The Dental Centre
Lockhart ,TX
2027
years of professional experience
Dynamic and dedicated professional with extensive experience at The Dental Centre , excelling in customer service and office administration. Proven ability to manage appointments and resolve client issues effectively. Strong organizational skills and a calm demeanor ensure a welcoming environment, very hands on , quick learner.
Work History
Receptionist
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
RDA
10 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
1 Year 8 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
- Dental
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Greeting and seating clients
Data inputting
Office administration
Calendar management
Information protection
Office equipment operations
Front desk operations
Calm demeanor
Positive and professional
Customer service
Problem-solving
Payment processing
Relationship building
Timeline
RDA
The Dental Centre
02.2016 - CurrentRead More
Sales Associate
Forever 21
05.2014 - 01.2016Read More
Receptionist
The Dental Care Plus Group
Read More
Everest
from Dental
Read More
Lockhart High
Read More