Tori Zimmerman
Lexington,SC
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, sales, and team leadership, seeking a remote position in a virtual team environment. Possesses strong communication and problem-solving skills, along with proficiency in desktop computer systems.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Zales, Signet Jewelers
12.2020 - 08.2022
- Provided exceptional customer service and sales support in a fast-paced retail environment
- Managed inventory effectively to ensure adequate stock levels and minimize shortages
- Led and motivated a team to achieve sales targets and deliver outstanding customer experiences
Customer Service Representative
Enterprise Holdings
10.2018 - 11.2020
- Handled 50+ customer contracts, sales inquiries, and provided assistance with fleet management daily
- Demonstrated proficiency in navigating Windows operating systems and utilizing desktop computer systems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Suncoast
01.2018 - 09.2018
- Developed strong working relationships with staff, fostering positive work environments
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns
Sales Associate
DSW
08.2013 - 11.2017
- Provided exceptional customer service, ensuring customer satisfaction and repeat business
- Managed freight and inventory of 100+, ensuring products were organized and readily available for customers
- Facilitated on-board training for new team members, ensuring they were equipped with necessary skills
Education
High School Diploma -
Cranston High School East
Cranston, RI06.2012
Skills
- Microsoft office
- Critical Thinking
- Interpersonal skills
- Working in fast paced environments
- Customer Service and Engagement
- Problem-solving abilities
- Customer Support
Volunteer Experience
- Assisting Battered/Sheltered Woman, Knowmore
- Customer Service, Gillette Stadium
- Day Care Center, Holli Hobbs Day Care
Certifications & Licenses
Registered Behavior Technician (RBT)
Certified Medical Administrative Assistant (CMAA)
SC Insurance Producer for Accident/Health & Life
Timeline
Assistant Manager
Zales, Signet Jewelers
12.2020 - 08.2022
Customer Service Representative
Enterprise Holdings
10.2018 - 11.2020
Assistant Manager
Suncoast
01.2018 - 09.2018
Sales Associate
DSW
08.2013 - 11.2017
High School Diploma -
Cranston High School East
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