Toria Lynn Broussard Owens
Arnaudville,La
Summary
To better myself and my family. To obtain a job that will allow me to grow and learn while perfecting skills I already possess. To expand my every day knowledge and skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Bartender
Droke's Diamond Mine
Breaux Bridge, LA
03.2021 - 07.2024
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted frequent visitors by name and explained new promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Cajun Fast Track
Henderson, LA
02.2021 - 05.2022
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Lead Bartender
Bubba’s Sports Bar
Breaux Bridge, La
01.2015 - 03.2020
- Assistant to the Manager
- Scheduling (accommodating employees preferences)
- Balancing Registers (all 3 registers balance daily)
- Daily Paperwork (Monitoring sales for the day)
- Safely serving drinks
- Training new Bartenders
- State of Louisiana Bar Card current
Lead Bartender
The Original Broussard’s Bar
Lafayette, La
08.2008 - 08.2010
- Assistant to the Owner
- Open and close daily
- Balance register
- Clean bar, tables, kitchen, bathrooms, etc.
- Inventory
- Stock
- Accept deliveries
- Serve customers
- Take food orders
Teaching Experience
J. Wallace James Elementary School
Lafayette, LA
01.2010 - 05.2010
- Teacher internship
- Develop and implement student-centered lessons in all subjects for a diverse group of second grade special and regular education students.
- Incorporate cross-curricular components into lessons and units
- Assisted in coordinating parent/student activities such as James Town and Precious Moments
- Designed bulletin boards to display student class and art work.
- Collaborated with colleagues, administrators, parents, and community members to ensure a successful educational experience for all students.
- Adapted teaching methods based on student experience level and ability.
Secretary
Acadiana Solar LLC
Lafayette, LA
2012 - 2017
- Maintained 3 room office, including:
- Filing (making files, filing papers, closing out files)
- Data entry (costs, serial numbers, power production/savings lost)
- Monitoring customer’s systems online
- All invoices (initial, final, materials bought)
- Tax documents for customers (preparing accompanying documents, filing out pertinent information)
- Answering telephone and taking messages
- Email correspondences
- Monitored dates and appointments on calendar (meetings, site analysis)
- Running errands (picking up materials, lunch for the office, post office, FedEx)
- All word processing and typing
- Maintained customer relationships with existing and new customers
Math Tutoring
Plantation Elementary
Lafayette, LA
- 4th grade students
- Hand-made Hands-on Manipulatives
- Innovative approach to Math
- Delivered successful math tutoring for students based on current needs and upcoming course materials.
- Provided individualized support to struggling learners during math tutoring sessions.
Education
Bachelor of Science in Education, Elementary Education – Grades 1-5 -
University of Louisiana at Lafayette
Skills
- Excellent at Organizing Spaces
- Remarkable People Skills
- Computer Proficiency
- Data Entry
- Passionate about Numbers/Math
- Telephone Answering and Note Taking
- Speedy Word Processing and Typing
- Creative and Hands-on
- Filing
- Enthusiastic about Science & the Environment
- Computer: Microsoft Word, Microsoft Excel, Via CAD, PowerPoint, Promethean Board, Apple software
- Attentive
- Trustworthy
- Can follow directions
- Fast learner of new skills
- Beverage Preparation
- Responsible Alcohol Service
- Maintaining a clean bar
- Point of sale systems
- Bar service preparation
- Creative Mixology
- Cash and credit transactions
- Customer Service
- Courteous
- Anticipating guest needs
- Organizational ability
- Able to stand 7 hours
- Handling Difficult Customers
References
References available upon request.
Timeline
Bartender
Droke's Diamond Mine
03.2021 - 07.2024
Bartender
Cajun Fast Track
02.2021 - 05.2022
Lead Bartender
Bubba’s Sports Bar
01.2015 - 03.2020
Teaching Experience
J. Wallace James Elementary School
01.2010 - 05.2010
Lead Bartender
The Original Broussard’s Bar
08.2008 - 08.2010
Secretary
Acadiana Solar LLC
2012 - 2017
Math Tutoring
Plantation Elementary
Bachelor of Science in Education, Elementary Education – Grades 1-5 -
University of Louisiana at Lafayette
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