Toriana Banks
Barista
San Antonio,TX
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Barista Trainer
Starbucks
Lafayette, LA
09.2019 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Taught proper procedures and strategies for success to new employees.
- Managed over 30 customer per half-hour.
Behavioral Technician
CARD
Lafayette, LA
10.2021 - 01.2022
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Education
Master of Arts - Criminal Justice
University of Louisiana At Monroe
Monroe, LA 08.2022 - Current
Bachelor of Arts - Psychology
University of Louisiana At Lafayette
Lafayette, LA 08.2017 - 12.2021
Skills
Employee training
Adaptability
Attention to Detail
Time Management
Problem Solving
Case documentation
Certification
Collaborative Institutional Training Initiative (CITI)
Timeline
Master of Arts - Criminal Justice
University of Louisiana At Monroe
08.2022 - Current
Behavioral Technician
CARD
10.2021 - 01.2022
Collaborative Institutional Training Initiative (CITI)
03-2021
Barista Trainer
Starbucks
09.2019 - Current
Bachelor of Arts - Psychology
University of Louisiana At Lafayette
08.2017 - 12.2021