Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Toriana Banks

Barista
San Antonio,TX

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Barista Trainer

Starbucks
Lafayette, LA
09.2019 - Current
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Taught proper procedures and strategies for success to new employees.
  • Managed over 30 customer per half-hour.

Behavioral Technician

CARD
Lafayette, LA
10.2021 - 01.2022
  • Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.

Education

Master of Arts - Criminal Justice

University of Louisiana At Monroe
Monroe, LA
08.2022 - Current

Bachelor of Arts - Psychology

University of Louisiana At Lafayette
Lafayette, LA
08.2017 - 12.2021

Skills

    Employee training

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Certification

Collaborative Institutional Training Initiative (CITI)

Timeline

Master of Arts - Criminal Justice

University of Louisiana At Monroe
08.2022 - Current

Behavioral Technician

CARD
10.2021 - 01.2022

Collaborative Institutional Training Initiative (CITI)

03-2021

Barista Trainer

Starbucks
09.2019 - Current

Bachelor of Arts - Psychology

University of Louisiana At Lafayette
08.2017 - 12.2021

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