Torianna Martin
Lagrange
Summary
Dedicated professional with extensive experience in providing exceptional service in fast-paced settings. Skilled in resolving customer inquiries, enhancing satisfaction, and building positive relationships. A strong communicator who collaborates effectively with teams to meet organizational goals. Proficient in CRM software and multitasking, committed to ensuring a seamless customer experience.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Joann Distribution Center
06.2024 - Current
- Efficiently pack items to meet customer specifications, ensuring timely order fulfillment
- Track inventory and maintain accurate shipment records using warehouse systems
- Communicate order status updates to enhance interdepartmental operations
- Maintain warehouse cleanliness and organization to support safety and efficiency
- Collaborate with team to optimize workflow and achieve daily productivity targets
Financial Aid Representative
Alabama State University
08.2021 - 05.2024
- Enhanced transfer opportunities by building educational partnerships
- Automated admissions to increase processing efficiency
- Increased first-generation college student enrollment with targeted strategies
- Led outreach programs, raising underrepresented student enrollment by 12.5%
- Spearheaded strategic initiatives to boost student aid recipients by 86%, significantly improving access to higher education for underserved populations
Customer Service Representative
Alorica
05.2020 - 08.2021
- Handled customer inquiries, ensuring swift and professional responses
- Maintained accurate customer data using CRM systems for seamless service
- Mentored new team members on protocols, enhancing team dynamics
- Resolved customer issues, significantly boosting satisfaction rates
- Analyzed service data, recommending impactful process improvements
Reservist
Army National Guard
10.2017 - 06.2019
- Executed specialized tasks in logistics, ensuring efficient resource management
- Engaged in leadership development, fostering unit cohesion and effectiveness
- Fostered teamwork in high-pressure scenarios, improving group cohesion
- Mentored junior personnel, contributing to their professional development
- Proposed and implemented new training methodologies, enhancing unit capabilities
- Adapted quickly to evolving military technologies and protocols
- Maintained meticulous records of equipment and personnel, ensuring compliance with military standards
- Conducted thorough risk assessments for operations
Education
BACHELOR'S OF SCIENCE -
Alabama State University
Montgomery, Al05.2026
BACHELOR'S OF SCIENCE -
Clark Atlanta University
Atlanta, GA12.2020
Skills
- Customer Service
- CRM Software
- Multitasking
- Communication
- Problem Solving
- Inventory Management
- Warehouse Operations
- Safety Protocols
- Data Analysis
- Mentoring
- Process Improvement
- Time Management
- Technical Support
- Team Leadership
Hobbies and Interests
As a passionate baker and graphic designer, I have merged my interests into a successful small business that showcases my creativity. My baking journey emphasizes crafting delicious treats with innovative flavors and presentations. My graphic design skills enable me to create cohesive branding and engaging marketing materials. I prioritize strong customer relationships through personalized services and feedback, which has helped my business thrive in a competitive market.
Timeline
Fulfillment Associate
Joann Distribution Center
06.2024 - Current
Financial Aid Representative
Alabama State University
08.2021 - 05.2024
Customer Service Representative
Alorica
05.2020 - 08.2021
Reservist
Army National Guard
10.2017 - 06.2019
BACHELOR'S OF SCIENCE -
Alabama State University
BACHELOR'S OF SCIENCE -
Clark Atlanta University
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