TORIANNA HAUSER
Fort Edward,NY
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Universal Banker
Great Meadow Federal Credit Union
04.2022 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Bartender
RADICI KITCHEN AND BAR
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Real Estate Agent
Berkshire Hathaway
06.2021 - 06.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
Head Server
GASLIGHT
02.2021 - 09.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Scheduling Coordinator
Riverside Nursing And Rehabilitation
12.2020 - 03.2021
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Education
High School Diploma -
Hudson Falls High School
Hudson Falls, NY06.2011
Skills
- Teller Support
- Schedule Management
- Prospect Calling
- Customer Service
- Employee Training Assistance
- Financial Advice
- Strong Work Ethic
- Daily Timekeeping
- Staff Coordination
- Administrative Duties
Timeline
Universal Banker
Great Meadow Federal Credit Union
04.2022 - Current
Bartender
RADICI KITCHEN AND BAR
10.2021 - Current
Real Estate Agent
Berkshire Hathaway
06.2021 - 06.2023
Head Server
GASLIGHT
02.2021 - 09.2021
Scheduling Coordinator
Riverside Nursing And Rehabilitation
12.2020 - 03.2021
High School Diploma -
Hudson Falls High School
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