TORIANO DELESLINE
Summerville,SC
Summary
Dynamic Service Manager with a proven track record in enhancing customer satisfaction and loyalty through effective communication and process improvements.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
JD Byrider
Charleston, SC
09.2024 - 11.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on service protocols and best practices.
- Resolved customer inquiries and complaints to enhance overall experience.
- Implemented process improvements that streamlined service workflows.
- Coordinated scheduling and staffing to optimize service coverage and efficiency.
- Cultivated relationships with customers to foster loyalty and repeat business.
Service Advisor
Crews Chevrolet
Charleston, SC
01.2023 - 09.2024
- Assisted customers in understanding service needs and vehicle maintenance options.
- Coordinated service appointments, optimizing scheduling for peak efficiency.
- Communicated service updates and recommendations clearly to customers.
- Resolved customer concerns, enhancing satisfaction and loyalty.
- Trained new staff on service procedures and customer interaction techniques.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs.
Dispatch Supervisor
Berkeley Ford
Moncks Corner, SC
01.2021 - 12.2023
- Developed and implemented best practices for scheduling efficiency, reducing delays in service delivery.
- Managed customer inquiries and resolved issues promptly, enhancing overall satisfaction rates.
- Managed communication between technicians and clients to ensure timely job completion.
- Contributed to increased first-time fix rates by dispatching the appropriate technician based on skill set and experience level for each job type.
- Oversaw inventory management of tools and equipment to maintain operational readiness and reduce delays.
Automotive Master Technician
Summerville Ford
Charleston, SC
01.1997 - 01.2019
- Diagnosed complex automotive issues using advanced diagnostic tools and equipment.
- Performed comprehensive vehicle inspections to ensure safety and compliance with industry standards.
- Led team in developing efficient repair processes, reducing turnaround time for service requests.
- Mentored junior technicians, enhancing skills and fostering a collaborative work environment.
- Collaborated with service advisors to accurately communicate repair needs and timelines to customers.
- Ensured quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
Education
High School Diploma -
RB STALL HIGH SCHOOL
Charleston, SCGraduate Certificate - CERTICATE IN GENERAL TECHNOLIGIES
Trident Technical College
Charleston, South Carolina, SCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved customer service which led to repeat customers.
- Achieved timely repairs through effectively helping with proper training on correct processes and safety.
Certification
- CM - Certified Manager Certification
- AST - Advanced Service Technician
- CST - Certified Service Technician
Timeline
Service Manager
JD Byrider
09.2024 - 11.2025
Service Advisor
Crews Chevrolet
01.2023 - 09.2024
Dispatch Supervisor
Berkeley Ford
01.2021 - 12.2023
Automotive Master Technician
Summerville Ford
01.1997 - 01.2019
High School Diploma -
RB STALL HIGH SCHOOL
Graduate Certificate - CERTICATE IN GENERAL TECHNOLIGIES
Trident Technical College