Torie Oldfield
Summary
Versatile and results-driven professional with extensive experience in administrative and operational roles at Raymond Central Public Schools and State Farm Insurance. Experienced in a variety of administrative functions and customer relations. Known for reliability, adapting to different work environments, and fostering positive relationships. Excellent with multitasking skills to meet diverse administrative needs and maintaining organized office environments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Raymond Central Public Schools
06.2015 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to student inquiries addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for student,staff and school information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Handled time off requests from teachers and found substitutes
- Organized and handled details for special events including Veterans Day programs, graduation ceremony, and banquets.
Owner
Rising Stars Learning Center
05.2014 - 12.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with employees, parents and children resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving center goals.
- Collected, compiled, arranged and retained reports, records, and payroll.
- Cared for and coordinated activities for children ages 6 months to 12 years.
Claims Processor
State Farm Insurance
05.1998 - 04.2014
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Education
No Degree - Interior Design
Metropolitan Community College
Omaha, NEHigh School Diploma -
Raymond Central High School
Raymond, NE05-1992
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling and calendar management
- Excel spreadsheets
- Database entry
- Recordkeeping
- Mail handling
- Multi-line phone proficiency
- Records administration
- School records management
Accomplishments
- Event Planning - Successfully planned and executed different events at school including graduation ceremony, community Veterans Day program, back to school events and staff activities.
- Recognized for going above and beyond to help students, customers and teammates.
Timeline
Administrative Assistant
Raymond Central Public Schools
06.2015 - 06.2024
Owner
Rising Stars Learning Center
05.2014 - 12.2014
Claims Processor
State Farm Insurance
05.1998 - 04.2014
No Degree - Interior Design
Metropolitan Community College
High School Diploma -
Raymond Central High School
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