Tori Gaddis
New Castle,IN
Summary
Detail-oriented and highly adaptable professional with experience in corrections, case management, and administrative operations. Proven ability to manage high-stress environments, enforce policies, and support diverse populations with professionalism and integrity. Background includes leadership as an Assistant Manager, direct supervision as a Correctional Officer, case coordination as a Correctional Case Manager, and eligibility determination as an Eligibility Specialist. Skilled in conflict resolution, documentation, multitasking, and providing efficient, client-focused service. Known for strong communication, accountability, and the ability to quickly learn and excel in new roles.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
Knowledge Services
2025.10 - Current
- Conducted thorough evaluations of eligibility applications to verify conformity with regulatory requirements.
- Clarified documentation requirements and eligibility criteria for applicants to enhance compliance and application accuracy.
- Interpreted data trends to inform strategic decisions aimed at improving service delivery and client results.
- Maintained up-to-date knowledge of program guidelines and regulations to support precise eligibility determinations.
- Enhanced customer satisfaction by implementing effective communication strategies and diligent follow-up to address inquiries.
- Monitored and enforced compliance with applicable regulations in every phase of the eligibility determination process.
- Analyzed client applications to identify and resolve discrepancies, confirming eligibility compliance.
- Maintained comprehensive logs of client interactions, prioritizing accuracy and safeguarding confidentiality of sensitive data.
- Engaged with applicants to discuss and explain the range of available benefits.
- Built and maintained client trust by actively showcasing empathy, professionalism, and a commitment to supporting their overall wellbeing.
Correctional Case Manager
Action Staffing
2023.03 - 2025.10
- Assessed needs and monitored progress of incarcerated individuals through customized case plan implementation.
- Facilitated intake assessments to identify risk factors and assess eligibility for program participation.
- Provided comprehensive support and strategic guidance to individuals, focusing on setting and achieving specific rehabilitation goals.
- Coordinated referrals to ensure access to educational, vocational, mental health, and substance abuse support services.
- Managed organization and security of case files, progress notes, and reports to uphold compliance and confidentiality standards.
- Achieved improved client engagement through effective collaboration with correctional staff, probation and parole officers, social workers, and community agencies. Enhanced service delivery by integrating resources and expertise from multiple stakeholders. Drove initiatives that supported successful rehabilitation and community reintegration.
- Coordinated community resources and tailored release strategies to support individuals in achieving successful reentry.
- Evaluated and monitored compliance with institutional policies and parole/probation conditions to support rehabilitation efforts.
- Facilitated communication between offenders and support services, maintaining a focus on public safety and institutional security measures.
- Engaged in case reviews and contributed insights during multidisciplinary team discussions.
- Assessed situations and provided timely crisis intervention and conflict resolution to address emerging issues.
- Conducted regular reviews to verify that all practices align with institutional policies and comply with state and federal regulations.
Correctional Officer
Geo Group Inc
2019.08 - 2023.03
- Managed daily operations related to inmate safety and security within correctional facilities.
- Monitored compliance with rules and regulations to foster a disciplined and orderly environment.
- Achieved enhanced safety standards by executing regular security checks and head counts in cells, units, and common areas. Improved compliance through diligent inspections, leading to a safer environment. Identified and addressed security vulnerabilities effectively.
- Managed logistics for inmate movement, ensuring safety and adherence to regulations during internal and external transfers.
- Coordinated immediate interventions for incidents such as fights, medical emergencies, and escape attempts to maintain a secure environment.
- Performed comprehensive searches of inmate cells and belongings to deter contraband entry.
- Executed thorough reporting of incidents, disciplinary actions, and daily activities to maintain alignment with facility standards.
- Analyzed inmate interactions to identify early warning signs of safety threats or disputes.
- Oversaw scheduling and execution of inmate transfers for work assignments, meals, recreation, and program activities.
- Executed appropriate security protocols and de-escalation techniques to address and resolve conflict situations.
- Oversaw safety protocols to enhance rehabilitation and reentry programs, fostering a secure atmosphere for participants.
- Engaged with correctional staff, law enforcement, and medical/mental health professionals to ensure comprehensive support for inmate rehabilitation.
- Contributed to regular training sessions aimed at improving skills in safety practices, security measures, legal updates, and effective crisis response.
Assistant Manager
Toybox Storage
2015.01 - 2016.01
- Oversaw daily operations of storage facility, ensuring safety, cleanliness, and customer satisfaction.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and processing rentals.
- Executed facility opening and closing procedures, ensuring strict adherence to security protocols.
- Oversaw tenant account management, including payment processing, billing, and collections.
- Oversaw maintenance of accurate records for contracts and facility reports.
- Facilitated unit rentals, move-ins, and move-outs while clarifying policies and procedures to customers.
- Oversaw facility grounds and units by conducting routine inspections for security, cleanliness, and maintenance requirements.
- Implemented facility rules by overseeing access control and managing delinquency procedures.
- Facilitated achievement of sales goals through promotion of facility services insurance plans and packing supplies.
- Oversaw training, supervision, and support of staff during facility manager's absence.
- Facilitated collaboration with vendors and maintenance staff to ensure timely repairs and upkeep.
- Executed cash and electronic transaction processing in strict adherence to company financial policies.
Education
High School Diploma -
Frankton Lapel High School
Lapel, IN2014-05
Skills
- Data Entry
- Effective Communication Skills
- Microsoft Office
- Telephone Etiquette
- Typing
- Computer Skills
- Customer Service
- Time Management
- Organization Skills
- Problem Solving
Timeline
Eligibility Specialist
Knowledge Services
2025.10 - Current
Correctional Case Manager
Action Staffing
2023.03 - 2025.10
Correctional Officer
Geo Group Inc
2019.08 - 2023.03
Assistant Manager
Toybox Storage
2015.01 - 2016.01
High School Diploma -
Frankton Lapel High School