Summary
Overview
Work History
Education
Skills
Timeline
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Torin Johnson

Chicago,IL

Summary

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Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Account Manager

Discover
01.2022 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assists customers with issues related to website or mobile application, troubleshooting as resolving issues as necessary.

Senior Inside Sales Representative

Endurance Warranty
09.2020 - 01.2021
  • Answer a high volume of inbound prospective customer calls and drive a high volume of outbound calls.
  • Help customers find the Endurance auto repair coverage that is right for them, converting qualified leads into closed sales
  • Ensure accuracy of coverage information provided, in addition to customer clarity on coverage and financial commitments
  • Analyze contract and claims information to advise customers on the best coverage options for their vehicle

Fay Financial

Account Manager
01.2016 - 04.2019
  • Interacted with borrowers, managing a distressed portfolio of 400-500 loans, managing collections and resolutions for delinquent accounts.
  • Kept abreast of regulations regarding CFPB to ensure best practices.
  • Obtain income asset documentation and work with loss mitigation underwriters, provide solutions regarding repayment and loan modification to avoid foreclosure

Sales Representative

Life Quotes
12.2014 - 02.2015
  • Provided coverage option information to assist clients in protecting assets.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Promoted products and services using upselling and other sales strategies.

Mortgage Banker

JPMorgan Chase
01.2010 - 07.2013
  • Worked with underwriters to fix application problems and resolve issues.
  • Located and pre-qualified customers for mortgages.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.

Education

BBA - Marketing

Clark Atlanta University
Atlanta, GA
03-1994

Skills

  • Converting leads
  • Account development
  • Trend forecasting
  • Market forecasting

Timeline

Account Manager

Discover
01.2022 - Current

Senior Inside Sales Representative

Endurance Warranty
09.2020 - 01.2021

Fay Financial

Account Manager
01.2016 - 04.2019

Sales Representative

Life Quotes
12.2014 - 02.2015

Mortgage Banker

JPMorgan Chase
01.2010 - 07.2013

BBA - Marketing

Clark Atlanta University

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Torin Johnson