Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torkwase Sutton

Athens,GA

Summary

Adept in hospitality service expertise and exceptional customer service, I excelled at Benson Hospitality by enhancing guest experiences through efficient multitasking and warm engagements. Leveraging strong work ethic and cash handling abilities, I consistently delivered high-quality service, fostering significant customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Server

Benson Hospitality
07.2021 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Hostess,

Benson Hospitality
09.2017 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service Cashier

Kroger
02.2017 - 07.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

GED -

Clarke Central High School
Athens, GA
06.1994

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise

Timeline

Server

Benson Hospitality
07.2021 - 06.2024

Hostess,

Benson Hospitality
09.2017 - 03.2020

Customer Service Cashier

Kroger
02.2017 - 07.2017

GED -

Clarke Central High School

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Torkwase Sutton