Torra Swint
Jacksonville,FL
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
11
11
years of professional experience
Work History
Collection Agent
Enhanced Resource Center
03.2021 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Established relationships with customers to encourage payment of delinquent accounts.
Certified Nurse Assistant
Comfort Keepers
07.2015 - 03.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Collection Agent
Stellar Recovery Inc
04.2013 - 01.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL06.1983
Skills
- Issue Investigation
- Payment Acceptance
- Complex Problem-Solving
- Organizational Skills
- Persuasive Negotiations
- Analytical and Critical Thinking
Accomplishments
2015 Certified Nursing Assistant Certification, 2015 Basic Life Skills Certification, and 2013-2015 Customer Service Appreciation Awards
Timeline
Collection Agent
Enhanced Resource Center
03.2021 - Current
Certified Nurse Assistant
Comfort Keepers
07.2015 - 03.2021
Collection Agent
Stellar Recovery Inc
04.2013 - 01.2015
High School Diploma -
William M. Raines High School
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