Torrance Carter
Mooresville,NC
Summary
Dynamic customer service professional with a proven track record at Best Buy, excelling in complaint resolution and enhancing customer relations. Skilled in data entry and critical thinking, I effectively drove sales and improved customer satisfaction, ensuring a seamless shopping experience while fostering loyalty through active listening and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Best Buy
Concord, NC
08.2018 - 06.2019
- Assisted customers with product inquiries to enhance overall shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Managed point-of-sale transactions accurately, maintaining cash register integrity.
- Educated customers on product features and promotions to drive sales.
Heavy Diesel Mechanic
US Army
10.2009 - 08.2017
- Diagnosed and repaired heavy diesel engines to ensure operational readiness.
- Conducted routine maintenance on tactical vehicles, enhancing reliability and performance.
- Utilized diagnostic tools to identify mechanical issues, ensuring quick resolution of problems.
- Collaborated with team members to streamline repair processes, reducing downtime for equipment.
- Trained junior mechanics on proper maintenance techniques and safety protocols.
- Developed and implemented standard operating procedures for vehicle inspections and repairs.
- Oversaw complex repairs, ensuring compliance with military standards and regulations.
- Led initiatives to improve workflow efficiency in the maintenance shop, resulting in faster turnaround times.
Truck Driver
US Army
12.2006 - 08.2017
- Operated military vehicles in diverse terrains, ensuring mission readiness and safety.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Delivered supplies and equipment to designated locations, adhering to strict timelines.
- Collaborated with team members to coordinate logistics for troop movements and operations.
- Maintained accurate records of transportation activities and vehicle maintenance logs.
- Trained junior drivers on operational procedures and safety protocols, enhancing team capabilities.
- Streamlined route planning processes, improving efficiency in supply delivery missions.
- Implemented safety measures that reduced incidents during transport operations across challenging environments.
Machine Operator
LB Plastics
Mooresville, NC
07.2016 - 03.2017
- Operated injection molding machines to produce high-quality plastic parts.
- Conducted routine maintenance to ensure optimal machine performance and safety compliance.
- Monitored production output, adjusting machine settings for efficiency and precision.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Implemented quality control measures to maintain product standards and reduce defects.
Forklift Operator
Smart Auto Solutions
Greenville, AL
06.2014 - 02.2015
- Operated forklifts safely to transport materials between production areas and storage facilities.
- Conducted routine inspections on equipment to ensure optimal safety and performance standards.
- Assisted in loading and unloading shipments, maintaining organization within warehouse operations.
- Collaborated with team members to streamline workflow processes and enhance operational efficiency.
- Managed inventory levels through accurate tracking and reporting of stock movements.
Cashier
McDonald's
Greenville, AL
04.2005 - 12.2006
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area and service counters.
- Provided exemplary customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow during peak hours.
- Maintained inventory levels by restocking supplies as needed throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science - Automotive Engineering
NASCAR Technician Institute
Mooresville, NCGED -
Greenville Second Chance
Greenville, ALSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Complaint handling
Complaint resolution
Timeline
Customer Service Representative
Best Buy
08.2018 - 06.2019
Machine Operator
LB Plastics
07.2016 - 03.2017
Forklift Operator
Smart Auto Solutions
06.2014 - 02.2015
Heavy Diesel Mechanic
US Army
10.2009 - 08.2017
Truck Driver
US Army
12.2006 - 08.2017
Cashier
McDonald's
04.2005 - 12.2006
Associate of Applied Science - Automotive Engineering
NASCAR Technician Institute
GED -
Greenville Second Chance