Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torrance May

1714, Kerr St, New Castle,PA

Summary

To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in the information technology field.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Help Desk Technician | Tier One

Lefcon
01.2024 - Current
  • Editing permissions for VPN access in active directory
  • Disabling, editing, and creating user profiles
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Remotely configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Worked with vendors to solve more advanced technical issues.
  • I offer support and guidance to members of my team.
  • I focus on addressing high-priority technical issues.
  • The use of the call software Goto
  • Auto task ticketing system
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Using Azure active directory


First Response Team - Help Desk Technicians

Lefcon
05.2023 - 01.2024
  • Creating, deleting, and editing users accounts
  • Setting users permissions and groups
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Created user accounts and assigned permissions.
  • Internal documentation
  • Use of call software to respond to user phone request
  • Self-motivated, with a strong sense of personal responsibility.
  • Using azure Active directory



Network Administration and Security Intern

Sharon Area School District
01.2023 - 03.2023
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
  • Researched problems and used technical documentation to apply solutions.
  • Imaged, set up and deployed laptops to employees.
  • Assisted to finish projects
  • Repaired chromebooks

Network Administration and Security Intern

Bruce & Merrilees Electric Co
09.2022 - 12.2022
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
  • Researched problems and used technical documentation to apply solutions.
  • Imaged, set up and deployed laptops to employees.
  • Assisted with projects
  • Documented and took inventory

Education

Specialized Associate Degree - Network Administration And Security

Laurel Technical Institute - Sharon
09.2021 - 05.2023

Skills

Proficient in Microsoft Office

Information Systems

Rendering support

Equipment setup

Hardware and software installation

Technical troubleshooting

Azure active directory

Proficient in Active directory

Timeline

Help Desk Technician | Tier One

Lefcon
01.2024 - Current

First Response Team - Help Desk Technicians

Lefcon
05.2023 - 01.2024

Network Administration and Security Intern

Sharon Area School District
01.2023 - 03.2023

Network Administration and Security Intern

Bruce & Merrilees Electric Co
09.2022 - 12.2022

Specialized Associate Degree - Network Administration And Security

Laurel Technical Institute - Sharon
09.2021 - 05.2023

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Torrance May