Hi, I’m
Kyle Lim
Shakopee,MN
Summary
Dynamic problem solver excelling in both independent and collaborative team environments, fostering effective communication and motivation among colleagues. Exceptional interpersonal skills and a dependable nature contribute to a positive workplace atmosphere. Committed to delivering results with a strong focus on customer satisfaction, ensuring precise and attentive fulfillment of client needs. Proven ability to drive team success while maintaining a solution-oriented mindset.
Overview
6
years of professional experience
Work History
Banner Engineering Corporation
IT Help Desk / PC Technician Full Time Intern
05.2025 - Current
Job overview
- Configured company devices for employees
- Troubleshoot hardware, software, and network technical issues.
- Installed and configured new hardware/software on company devices for employee use.
- Document issues and resolutions in a ticketing system.
- Provide technical support by phone or in person.
- Maintain IT inventory records and perform routine equipment checks.
- Provide excellent customer service and support.
Banner Engineering
IT Help Desk / PC Technician Part Time Intern
11.2024 - 05.2025
Job overview
- Configured company devices for employees
- Troubleshoot hardware, software, and network technical issues.
- Installed and configured new hardware/software on company devices for employee use.
- Document issues and resolutions in a ticketing system.
- Provide technical support by phone or in person.
- Maintain IT inventory records and perform routine equipment checks.
- Provide excellent customer service and support.
The Home Depot
Flooring Specialist
01.2022 - 01.2022
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Emerson Electric
Assembler
05.2021 - 08.2021
Job overview
- Assembled parts correctly according to specifications.
Jimmy John's
Cashier
12.2019 - 05.2021
Job overview
- Operated cash register for cash, check, and credit card transactions.
Education
Minnesota State University - MankatoMankato, MN
Bachelor of Science from Computer Information Technology
05.2025
University Overview
Graduate 05/2025
Skills
- Effective listening skills
- Proficient in mechanical systems
- Intermediate coding skills
- Skilled in technology use
- Client support
- Effective communication skills
- Advanced problem-solving
- Proficient in Microsoft Office
- Oracle database management
- Java programming
LANGUAGES
English - Native or Bilingual
Chinese (Mandarin) - Limited Working
Hobbies and Interests
Guitar, Basketball, Biking, Swimming, Computers, Woodworking
Timeline
IT Help Desk / PC Technician Full Time Intern
Banner Engineering Corporation
05.2025 - Current
IT Help Desk / PC Technician Part Time Intern
Banner Engineering
11.2024 - 05.2025
Flooring Specialist
The Home Depot
01.2022 - 01.2022
Assembler
Emerson Electric
05.2021 - 08.2021
Cashier
Jimmy John's
12.2019 - 05.2021
Minnesota State University - Mankato
Bachelor of Science from Computer Information Technology
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