Torrance McIntyre
Irving,TX
Summary
I am an innovative, ambitious, career-focused job seeker with leadership, interpersonal initiative and motivational skills. I am seeking a professional position in which to utilize my customer service skills with development potential while utilizing my experience.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Chime Solutions
Dallas , TX
05.2018 - 03.2020
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Support Specialist
TELVISTA
Irving , TX
02.2017 - 05.2018
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Insurance Claims Specialist
Assurant
Addison , TX
01.2017 - 12.2017
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Investigated suspicious or fraudulent claims and reported findings to management.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Drafted statements of loss to summarize damages, payments and underlying policy coverages.
- Examined claims, records and procedures to grant approval of coverage.
Retention Specialist
Iqor
Richardson , TX
04.2015 - 01.2017
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Received information regarding identified problems and devised responses to satisfy concerns.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2013
Skills
- Account Management
- Customer Service
- Client Retention
- Customer follow-up
- Policy Renewals
- Life Insurance
- Negotiation
- Risk Mitigation
- Policy Knowledge
- Negotiation abilities
Timeline
Insurance Agent
Chime Solutions
05.2018 - 03.2020
Customer Support Specialist
TELVISTA
02.2017 - 05.2018
Insurance Claims Specialist
Assurant
01.2017 - 12.2017
Retention Specialist
Iqor
04.2015 - 01.2017
High School Diploma -
Duncanville High School
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