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TORRANCE PRINCE JR
Operations Manager
Cary,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Looking to use this experience in the Information Technology sector.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Experience Operations Manager
Providence Freight Corporation, FedEx
Durham, NC
10.2019 - 12.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Managed 17 or more associates per day and directed staff daily.
- Relayed information to my boss in order to produce awesome customer service and made sure we hit our service goals every day.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated report data to proactively adjust and enhance operations.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared and recommended long-range plans for development of department personnel.
- Basic mechanical experience on various brands of trucks.
- Accomplished multiple tasks within established timeframes.
Mail Carrier
United States Postal Service
Raleigh, NC
02.2014 - 05.2019
- Leadership is a skill that also was tested since I trained many carriers and have led groups of carriers in order to get work done in a fast and productive manner.
- Distributed mail on foot to residences and businesses, delivering to approximately 600-700 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Information Technology
Strayer University
01.2022 - Current
High School Diploma -
Varina High School
08.2008 - 06.2012
Skills
Staff Management
Strategic planning
Verbal and written communication
Policies and procedures
Schedule optimization
Business planning
Improvement initiatives
Software
Basic JavaScript
Microsoft Office
Interests
Information Technology
Database Management
Remote Teamwork
Timeline
Bachelor of Science - Information Technology
Strayer University
01.2022 - Current
Experience Operations Manager
Providence Freight Corporation, FedEx
10.2019 - 12.2021
Mail Carrier
United States Postal Service
02.2014 - 05.2019
High School Diploma -
Varina High School
08.2008 - 06.2012