Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torrence Raines

Pompano Beach,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

37
37
years of professional experience

Work History

Assistant Dock Manager

Dillards Department Store
05.2022 - Current
  • Supervised and coordinated the day-to-day activities of dock personnel, ensuring that all safety regulations were strictly followed
  • Trained new dock workers on proper operating procedures and equipment usage
  • Identified areas where process improvements could be made and implemented solutions accordingly
  • Established priorities and assigned tasks to support dock operations
  • Assisted in preparing dock, securing ships and unloading cargo with dock workers

Customer Service Representative

Bed Bath & Beyond Inc.
02.1999 - 12.2020
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered service and support to each customer, paving way for future business opportunities
  • Answered 20+ inbound calls per day and directed to designated individuals or departments
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Assistant to Executive Manager

Macy's At The Falls
08.1997 - 01.1998
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Enhanced sales by implementing merchandising and promotional improvements

Area Coordinator

Mervyn's Department Store
06.1995 - 03.1997
  • Inspected production, quality control and maintenance reports to detect and address production problems
  • Promoted positive customer service experiences by promptly resolving conflicts
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability

Front Line Service Personal

Publix Super Markets
05.1988 - 08.1992
  • Addressed and resolved customer complaints with friendly and level-headed assistance
  • Learned roles of other departments to provide coverage and keep store operational
  • Packed and bagged products according to customer preferences

Education

Criminal Justice

Miami Dade College
Miami, FL
10.2023

Child Care Services Management

Miami Lakes Educational Center And Technical College
Hialeah, FL
08.1989

Skills

  • Credit card payment processing
  • Store maintenance
  • In-store support
  • Quality control
  • Shipping and receiving
  • Equipment Maintenance
  • Dock safety
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail

Timeline

Assistant Dock Manager

Dillards Department Store
05.2022 - Current

Customer Service Representative

Bed Bath & Beyond Inc.
02.1999 - 12.2020

Assistant to Executive Manager

Macy's At The Falls
08.1997 - 01.1998

Area Coordinator

Mervyn's Department Store
06.1995 - 03.1997

Front Line Service Personal

Publix Super Markets
05.1988 - 08.1992

Criminal Justice

Miami Dade College

Child Care Services Management

Miami Lakes Educational Center And Technical College

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Torrence Raines