Irma Torres
Slaton,TX
Summary
Results-driven Insurance Agent with extensive experience at Primerica, specializing in customer relationship management and communication. Achieved significant improvements in team performance through innovative strategies, leading to high customer satisfaction ratings. Expertise in health insurance and strong multitasking abilities ensure efficient service delivery and effective problem resolution. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Insurance Agent
Primerica
Lubbock, Texas
02.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Records / Central Supply Coordinator
Slaton Care Center
Slaton, TX
01.2016 - 01.2020
- Created reports, correspondence and spreadsheets with Microsoft Office programs
- Filing, thinning and conducting chart audits quarterly
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Completed physical inventory counts each week
- Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Maintained monthly Ancillary services for 58 residents charts
- Assist with monthly billing
- Communicated with vendors on weekly basis
Secretary
Frenship ISD
Wolfforth, TX
07.2013 - 08.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided clerical support to 10 employees by copying, faxing and filing documents
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Work closely with Special Education Providers Districts
- Process submitted IEPs and review for accuracy and compliance
Specialist IV
Texas Department Of Criminal Justice
Lubbock, TX
05.2000 - 11.2012
- Performed chart review for 500 clients
- Transported and retrieved medical records to and from requested areas
- Assisted with chain in and out process
- Gathered information for death record processing
- Assisted with data entry and scanning documents
Pharmacy Technician
Best Discount Pharmacy
Lubbock, TX
03.2010 - 06.2012
- Provided personal assistance to customers and coworkers
- Processed incoming drug orders
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Processed over 25 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Education
BBA - Business Administration And Management
Wayland Baptist University
Lubbock, TX05-2009
Skills
- Business communication
- Customer relationship management
- Policy writing and regulatory compliance
- Sales forecasting
- Effective communication skills
- Health insurance knowledge
- Customer follow-up and service
- Telephone etiquette
- Medical terminology expertise
- Records management and clerical support
- Multitasking and organizational proficiency
- File organization strategies
- Research skills
Timeline
Insurance Agent
Primerica
02.2021 - Current
Medical Records / Central Supply Coordinator
Slaton Care Center
01.2016 - 01.2020
Secretary
Frenship ISD
07.2013 - 08.2015
Pharmacy Technician
Best Discount Pharmacy
03.2010 - 06.2012
Specialist IV
Texas Department Of Criminal Justice
05.2000 - 11.2012
BBA - Business Administration And Management
Wayland Baptist University
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