Michael Torres
Chambersburg,PA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Salesperson/Finance Specialist
Fitzgerald Auto Malls
02.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Networked within community to build and nurture successful relationships with new and long-term customers.
Server
Texas Roadhouse
07.2023 - 02.2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Checked food before serving it to customers
- Monitored dining room for cleanliness and proper set-up at all times
- Ensured that each guest was served courteously, quickly, and efficiently.
Equipment Operator
Ulta
08.2023 - 01.2024
- Performed daily maintenance checks on forklifts to ensure optimal performance
- Transported materials between storage areas, loading docks and delivery vehicles as needed
- Loaded pallets onto trailers for shipment
- Reported any damages or malfunctions of equipment immediately to supervisor and manager
- Operated powered industrial trucks in accordance with OSHA regulations
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Warehouse Associate/Learning Ambassador
Amazon
01.2021 - 06.2023
- Completed accurate work tasks by carefully reviewing every order
- Completed all tasks promptly and with minimal oversight
- Transported items using forklifts and pallet jacks
- Troubleshot problems and developed successful solutions
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Developed solid relationships with staff, customers, and vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Shift Manager
McDonald's
01.2020 - 01.2021
- Kept inventory within optimal levels and organized for easy use
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Organized effective schedules and delegated assignments based on employee knowledge and strengths
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Kept all paperwork current and compliant with internal standards and legal requirements
- Contributed to effective decision-making with detailed reports on daily operations.
Education
Bachelor of Science - Finance
University of Phoenix
Tempe, AZ06.2026
Diploma -
Harrisburg High School
Harrisburg, PA06.2020
Skills
- Customer service
- Restaurant experience
- Communication skills
- Time management
Bilingual, Spanish and English
- Microsoft word
- Microsoft excel
Objection handling
Needs analysis
CRM proficiency
Decision-Making
Multitasking Abilities
Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Salesperson/Finance Specialist
Fitzgerald Auto Malls
02.2024 - Current
Equipment Operator
Ulta
08.2023 - 01.2024
Server
Texas Roadhouse
07.2023 - 02.2024
Warehouse Associate/Learning Ambassador
Amazon
01.2021 - 06.2023
Shift Manager
McDonald's
01.2020 - 01.2021
Diploma -
Harrisburg High School
Bachelor of Science - Finance
University of Phoenix
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